Anonymous on 12/30/2015
Pleasure stay overnight December 28, 2015 and was unable ab to go to sleep initially because the room was extremely hot and controlling the temp although there was access was impossible. But after shutting off the lights but remaining on my phone in an attempt to fall asleep I noticed something had crawled quickly across the mattress with the phone light. I quickly jumped up shut on the light and found a bed bug on the mattress under the headboard. I grabbed a cup to conceal it and showed to th
e front desk clerk who confirmed it.
Anonymous on 09/15/2014
I stayed at this hotel for 2 weeks for occupational training. The first week I did not have any experience with bed bugs, but the second week I was bitten numerous times by bed bugs throughout the week. After disclosing this information to others staying at the hotel, a few others stated that they had similar bites and suspected that they had been bitten by bed bugs as well.
Anonymous on 04/25/2014
Stayed at the St. Regis April 11-13, 2014. My friend was bitten quite badly by bedbugs while staying here.
Victor Martin, General Mgr on 03/12/2014
We are now under new ownership and management and have implemented a full plan to ensure that we have no bedbug issues. All existing problems have been fully eradicated. We now have the entire facility swept by trained dogs quarterly to ensure that there are no bedbugs in the facility.
Since instigating this policy, we have had no bedbug complaints and can assure that we are a bedbug free facility.
Aleli Samson on 04/11/2012
I stayed here for three nights last month. The first night I noticed nothing. The second morning I awoke with bites. I had nowhere else to stay and got absolutely eaten up the last night. There is a vicious infestation at this hotel. I'm fairly minimalist, yet find this hotel unacceptable. Staff is very friendly but seem to have given up on real solutions for the bed bug and the myriad of issues they're dealing with (no AC, etc.) DO NOT STAY HERE UNDER ANY CIRCUMSTANCES.
Anonymous on 02/17/2010
Myself and several friends stayed at the Hotel St. Regis the last week of January. I did not encounter anything in my room, however, both of my friends complained of bedbugs in their rooms.
Complaints to management were rebuffed, almost like they knew about it but would'nt/could'nt do anything about it. By the response we recieved, I'd bet this is an ongoing problem. We won't stay there again, and we will tell our friends.
Darlene on 11/20/2009
October 17-18, 2009 my husband and i stayed for the weekend. When we pulled the sheets back, there were (2) dried shells and (1) moving bug.