Carousel Beachfront Hotel and Suites
11700 Coastal Hwy
Ocean City, MD

Found 6 reports:

My family and I had a room on the third floor. Noticed little red bugs in our room. I didn't know what they were until a month later I was laying in my own bed at home and noticed them. I googled the bug. It was a bed bug!!! I'm struggling to get rid of these monsters! Don't start here! I've been going thru hell since my stay!!!

On the morning of the 5th of September one of the women in our party woke up to blood on her sheets and bed bugs in her bed. We then discovered bed bugs in all the rooms in the condo# 1911 and an exterminator was called in to confirm what the hotel housekeeping supervisor had confirmed as indeed bed bugs . We were moved to another condo and they did comp our stay, but our luggage was ruined and some of the girls clothes. We were told to go out and replace these items by the guest services manage

r at the hotel and then after we purchased them, we were told we had been compensated enough and they were NOT going to pay for them. They bold face lied to us. The manager also confirmed to us that they neglected to check the condo before we got there. It was a very traumatic weekend for all of us. We had no clothes, as they had to take all our belongings and toss them in a large dryer as that would kill the bed bugs, we were told, and a bug infested condo and they are telling us that we have been more than compensated for our inconvenience. I don't know how some people sleep at night. Make sure you check you condos before unpacking.

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In August 2013, we discovered bed bugs the morning after our second night there. The night before, I discovered a streak of fresh blood on the sheet. I checked the matress and headboard with a flashlight, but I didn't see anything obvious. So I went to the front desk to ask if it could be a bed bug. The woman said they fumigate regularly and she didn't know of any outbreaks. She gave me a new sheet. That next morning, we awoke to 6 or 7 blood markings. We called for a manager. One man confirmed

it was bed bugs and got the hotel the other managers. They got us another room and said they would launder our clothes. I felt more comfortable laundering them myself knowing that they would be sanitized properly. The hotel paid for our room that night and the following night. Luckily we were only staying 3 nights. The pesticide employee came to speak to us and said the bed bugs seemed to be contained to the headboard. He took some of our laundry that could not be dried in high heat to treat for us. He saw that we literally wrapped everythong in plastic to head home and he said he felt we were being overcautoous, but that was a good thing in my opinion. The rest of our family continued to stay in the room next door and they could hear the staff dismantling what we assume was the headboard. I think the hotel takes the problem seriously and I know it can happen anywhere. It's just too bad it happened to us. I am not looking forward the the time I will be spending vapor sealing bags and washing and drying all the clothes In high heat, but it is better to be safe than sorry.

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This hotel only turns on the buildings' air conditioning mid may. No A.C. in individual rooms!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Then to be relentlessly pursued by insects while sleeping at night was just the worst!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I was bit almost 2 dozen times. What a horrible place this was!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stay away!!!!!!!!!!!!!!!!!!!!!!!Unless you taste bad to bed bugs and like 80 degree hotel rooms in April!!!!!!!!!!!!!!!!!!!!!

When I went to the hotel there was excellent service and I don't remember anyone having bedbugs. Honestly, I think this is one of the best hotels I've seen! I would recommend staying there because it has excellent service, an atrium including swimming pool, gift shop (with rare items), an arcade, lively bar,resturant with milkshakes and skating rink! Awesome place and I recommend staying there!

We checked into the Carousel Hotel on 9/9/11 we woke up to blood on sheets underneath my husband and our 5 year old daughter. We saw a number of bugs crawling on both beds and my 5 year old daughter. We contacted housekeeping who came and verified their were bugs. He asked up to bag up our materials and take home to wash out. We refused since we were not going home but to another local hotel after we checked out. Everyone at the hotel insisted they were not able to authorize reimbursement f

or the cost of buying new clothes for us to use while we were in the area. We also asked for reimbursement for the suitcases, bags, shoes, hair brushes, air mattress, personal pillows we carried which of course they refused. They violoated us and treated us poorly. My 11 year old has bite marks on her entire body and now needs to be seen by a doctor. Not only have we not got reimbursed we contacted 15 lawyers who would not take our case because they represent the hotel. Noone will return our calls. Is this America????

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11 bedbug reports near this address:

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