Anonymous on 06/12/2013
First was in room 223, found a live bed bug while I was doing my check, it was hiding under the mattress skirt. Then they switched me to 447, found a live bed bug hanging out on the headboard. I put both of them in a glass an gave it to the front desk, so they could see the bugs themselves. The mattresses already had bed bug cover on them so obviously there was a problem in the past. Front desk completely laughing it off and not helpful at all, I was basically told they were sold out and there w
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ere only rooms that were connected to my previous rooms. No apologies. Nothing.