BEST WESTERN PLUS Roundhouse Suites
891 Massachusetts Ave
Boston, MA

Found 1 report:

I recently stayed at the Best Western Plus Roundhouse Suites on Mass Ave in Boston. Everything was fine at first, room seemed clean and there was free parking. The first night I saw what I thought were little spiders so I killed them and moved on. The next morning my 3mo old daughter is crying hysterically and I noticed her face was bleeding. Then where she was laying there was another "spider", I take a closer look and to my disgust that spider was not a spider and actually a bed bug. It bi

t her and she scratched her face so hard that she bled.

I contacted the front desk and informed them about what occurred. I was told "I will contact the housekeeping supervisor and call you back". An hour later and I still haven't received a response so I decide to call again. I was then told "oh sorry about that, I got busy with check outs and forgot to call you back.". The housekeeping supervisor comes on the phone and apologizes for the bed bugs. She stated that "unfortunately due to the fact that you booked through a third party that there is nothing that they could do for me.", if I had booked the room directly with them then I would be reimbursed for my stay. The manager had yet to come in (Jennifer B) for me to work something out with them. I left all of my personal information for her to contact me as I was asked to do by the staff. Hours later I call back and asked to speak to the manager, "sorry sir Jennifer is in a meeting with another guest, but I did give her your information ", stated the front desk worker. It's almost 24hrs later and I have yet to speak to the manager. I contacted customer service and I contacted Priceline, with whom I booked the room through. I'm supposed to be receiving a call some time today.

I would definitely not stay at a Best Western again, ever in my life. At least not this location!

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