Galt House Hotel & Suites
140 N 4th St
Louisville, KY
One or more reports on this page has been disputed.

Please remember this site does not check the veracity of any bedbug reports.

Found 22 reports:

We stayed at the. Galt House two nights ( June 25&26, 2014). My husband had bites on his shoulder which are definitely bed bug bites. We were in room 1619. we just want people to be aware since this apparently been reported many times with NO results from management.


My son stayed in room 1656 on May 25, 2014 after a wedding reception. Three out of four of the boys that stayed in the room had bites all up and down their legs and around the torso. It seemed to be worse for the boys that slept on the couch.


i worked ther at the glat house for 3 years
they have bed bugs bad im talking crazy bad.. and dont care to fix it.. to cheap... they pit the clean dishes buy dirty dishies i seen a few times mices and bugs on the clean dishies and they do not change the anything on bed after used they fix the room and sell it out again....


My husband and I stayed at the Galt House for one night on Nov. 30 after a concert. A few days later I noticed bedbug bites all over my stomach. We went to the hotel and notified the Director of Front desk operations. He was very rude and aggressive to myself and my husband and would not let us make a report. He threatened to have security escort us out and accused me of lying even though I showed him the bites. I refused to leave without making a report so he finally let us talk to securit

y and make a report. I will never stay there again!

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Room 379 had bed bugs in the hideaway sofa. Staff moved us to the 14th floor. Checked all the mattresses and all was well. December 7th 2013. Nasty critters! I hope I did not pick some up on my clothes and bring them home!!! Staff was apologetic, and did what they could. They need to shut the place down and fumigate every room or it will never end.


I stayed at the Galt House for five days during a conference. On the penultimate night, I found a small brown bug climbing inside my shirt while at dinner. That evening I had a very itchy sleep; an early-morning examination of the bed linens revealed one or two tiny reddish-brown smears, another sign of bed bugs. Understandably, I immediately got the heebie-jeebies and kind of panicked. I called the front desk, and they sent up a housekeeper within half an hour. She in turn spoke to her manager,

and while I was at the conference a team of housekeepers carefully examined my room and bedding. I got a call from the general manager to let me know they hadn't found anything, but had swapped out all the linens and bedding anyway. When I got back, I asked if I could change rooms anyway (because I still had those heebie-jeebies), and they promptly agreed, gave me a new room, offered to help move, and again cleaned my original room.

I'm sincerely hoping they were correct and there weren't any bugs at all. Even if there were bugs, I'm impressed by the quick service and kind attention from the staff here at the Galt House, from the housekeepers all the way up to the general manager.

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Saw two bedbug nymphs on tablecloth.during a medical conference may 2012. Yes i know them as bedbugs, as im adn infection control officer in healthcare. Very familiar with all stages of bedbugs, and these were indeed bedbugs...


Previously had entered a report for here. I have to say I had no problems w/the management when I called back to report the problem. They sent me to housekeeping and the lady was very helpful and said she was freaked by the little bloodsuckers as well. Hoping that something was done about it, it's too nice of a hotel for them not to.


Stayed there previously w/no incidents. This past weekend 8-17-2012 through 8-19-2012, stayed for a conference. Two of my children were bitten on arms and legs. I am very careful about bedbugs and checked everything up arrival, had the shoes off of floor, suitcase not on bed, etc., but the kids were still bit. I don't know if the bedbugs came from the room or from one of the conference rooms where childcare was being held, but they came back w/bites on their arms and legs. Hoping I didn't bring

home one of the little critters. I shook out all of the clothes and have begun washing them now. About to go spray the suitcase w/cedar oil just in case.

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Stayed there previously w/no incidents. This past weekend 8-17-2012 through 8-19-2012, stayed for a conference. Two of my children were bitten on arms and legs. I am very careful about bedbugs and checked everything up arrival, had the shoes off of floor, suitcase not on bed, etc., but the kids were still bit. I don't know if the bedbugs came from the room or from one of the conference rooms where childcare was being held, but they came back w/bites on their arms and legs. Hoping I didn't bring

home one of the little critters. I shook out all of the clothes and have begun washing them now. About to go spray the suitcase w/cedar oil just in case.

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There is a solution I found that was cost effective and worked for me at my personal property. I keep an inexpensive travel kit they sell and use it in rooms when I check in.I also use their luggage, it prevents hitch hikers. I hope this can help a hotel or someones home.

www.kiltronx.us


A readers comment:

First, I am not reporting on bedbugs at this hotel, but rather my reaction in reading the dialogue between the guests and the management while searching for a pl.

Galt Manager is NOT helpful. Attacking the bedbug registry, your guests accounts and denials are exactly the reason that Louisville is one of the most infested cities to be found in the nation (per 2010 reports abound). I can assure you that I am very grateful for bedbugregistry.com and find your reactions he

re to be very telling.
It may be true as you repeatedly insist that your hotel may have gotten infested by guests (or your employees) - however THEY obtained the bedbugs near certainly from another hotel.. so that's probably not the best approach.

Do you have any idea what it COSTS in grief, time and expense when your guests unbeknowestly take bedbugs home with them and get a househould infestation? Have you considered how this can perpetuate into the workplace and affect others?


We all understand that bedbugs don't discriminate.
However you'd do better, in my opinion, in laying off the denials, counter-attacks and insistance that your staff is so well trained (though apparently not enough so to have identified at least two or three infestations...) and being more PROACTIVE. For instance, have you encased your mattresses and box springs with protectors designed for this purpose? Have you spread fossil dust or otherwise taken preventative measures? Are you working with the state board of health or a hotel professional group to address the epidemic in the area?

Those are things that WOULD be helpful to know and, again, in my opinion, would be far more likely to establish public trust and faith.


My .02, take it or leave it.

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Dear MAP,

We have checked our logs for any report of bed bugs, at any time during or after your visit, and we have none. This anonymous posting is the first report we are have received anywhere around the dates you specified. If you stayed with us on Dec 9, but discovered bed bugs on Dec 17, then it is entirely possible that you contracted those pests at some other location. If you would like to discuss your concerns directly, you can reach us via phone or email at the contact information pr

ovided below. We look forward to hearing from you.

To all other guests, misinformation is spread casually and caustically through anonymous sites such as Bedbug Registry. As we have stated before on this site, we are confident in the skills of our Housekeeping staff and will completely refund any guest who indeed discovers bed bugs during their stay. Bed bugs are not a symptom of hotel cleanliness, and instead are the result of guests bringing them into our facility. We are 100% confident in our staff’s ability to identify pests and eliminate them after such guests depart. We are so confident in our staff’s abilities, that we will completely refund any guest who discovers a bed bug during their stay. You can rest assured that when you lay your head down for the evening, you’ll be laying it down in the cleanest, most comfortable bed in Louisville.

Sincerely,
Galt House Customer Care
customercare@galthouse.com
502.589.5200
>>>>>>>>>>>>>>

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stayed Dec 9,2011 didnt see any bed bugs first hotel to stay in but now on Dec 17,2011 my home has bed bugs and has to be treated. not right first time ever in a hotel which is suppose to be one of the best in louisville and you dont get rid of the damn bugs come on how can you do this to people.


Dear Galt House:
I seem to remember things a little differently. No one "sprang" into action. We asked about your bed bug policy, and got no response. As a matter of fact, house keeping insisted this was an isolated incident. As I said in my post, the Galt House did fully cooperate, however, it was at our requests, not your offering. No one bagged our luggage from your hotel; we bagged our luggage ourselves. It is true, as I stated in my post, you provided new clothes to us at no cost and

provided us with a bed bug free room to shower again, but it was completely at our request. Nothing was initially offered except to cover our $15 parking charge; the room was taken care of by a third party. Every hotel is subject to getting bedbugs. I get that. The Galt House is no exception. However, informed consumers should know what to do and what to request when encountering such an incident if they want to avoid bringing the pests into their own homes. I want all who check these websites before staying at a hotel what recent activity has been reported, as well as what to do in case of an incident. I appreciate what the Galt House did do; it made a stressful day a little better. But you may want to spend a little time training your staff how to "spring into action." No one was 'springing' that day. I feel my post accurately, albeit briefly and without "salesy" language, depicts the events that occurred that day. Because of your response to our requests, if I am attending another event in Louisville at the Galt House, I will check this website and others like it and make sure no recent activity is reported, and again stay at the Galt House. It is through this type of communication that consumers can stay informed.

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Dear Del,
We encourage all of our guests to promptly report any alleged incidents so we can quickly address the situation. We are glad you reached out to us so we could act swiftly; however, in such an unusual situation, it is understandable that some facts are remembered differently. Luckily, our team is well-trained at responding to bed bug concerns, as hysteria over them is high, and we document all actions to improve our responsiveness to other emergencies. Allow us to clarify the events as

future guests may have questions.

In fact, after alerting us to the pest in your room, we immediately sprang into action. We bagged your clothing, refunded you for any new clothes you purchased and provided a complimentary, new room for you to shower and prepare for the day. Furthermore, we asked you to send us any receipts for future cleaning expenses so that you would not have any out-of-pocket expenses. Our staff is well-trained on immediately offering such actions and refunds without hesitation. If you have other expenses, please connect with us via the contact info we provided during the incident.

We are confident that hotels are unfairly represented by bed bug websites. Bed bugs are brought into hotels by guests and we take strong steps to eradicate them and prevent their return. We will happily explain our procedures to future guests who have questions or concerns. Simply contact us via the email below.

Sincerely,
Galt House Customer Care
customercare@galthouse.com
502.589.5200

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Stayed on 11/19/2011 for an education conference. Found a bed bug crawling on the wall. Called the front desk, they inspected and found another in the bed. Hotel has been nice to work with, but WE had to do all the requesting. They offered little initially. Bagged everything up up and requested to go get new clothes to go home in at their expense. They fully cooperated. Nothing special, just trying to get home. At home now, bagged nonwashable items and sprayed with Good Night Spray from

Home Depot, and getting ready to take all bagged clothes that were in the room to the laundromat for cleaning before bringing them home to wash in hot water again. Again, the Galt House cooperated, but we had to do the requesting. Don't want to take advantage of anyone, just do not want to have out of pocket expenses for their issue. Bug hassle and horrible day!

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Dear Guests,

We welcome the opportunity to discuss our pest control management program at the Galt House Hotel. We understand, given recent national news reports, your concern. Hysteria over bed bugs is high these days, as is confusion over what a bed bug actually looks like. It is important for our guests to know that, as stated by the American Hotel & Lodging Association, bed bugs are not a symptom of hotel cleanliness or sanitation. Bed bugs are brought into hotels by guests and do not tra

nsmit any human disease. The trained and knowledgeable Housekeeping staff at the Galt House Hotel is one of the best lines of defense along with our regular inspections by a nationally-recognized pest control firm that is onsite each and every week for preventative measures. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our Housekeeping standards and procedures to ensure that each guest enjoys a safe, clean and comfortable environment in our hotel.



Do not be alarmed by the hysteria surrounding bed bugs. If you have any questions or concerns, please don’t hesitate to contact us directly. We will happily explain our procedures and calm any stress you’re experiencing over your upcoming visit.



Sincerely,
Galt House Customer CARE
customercare@galthouse.com

502.589.5200


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RE Post:

Troy on 09/15/2011
Staying at the Galt House - tonight is September 14th 2011.

Dear Guest,
We welcome the opportunity to discuss our pest control management program at the Galt House Hotel. We understand, given recent national news reports, your concerns.

The Galt House Hotel has always been and continues to be very proactive with the pest management inspections and preventive maintenance. Unfortunately, reports of bed bugs have becone very common in the United States. OPC

Pest Control provides inspections, treatment, and educational programs to address this difficult issue. They also offer mulitple in-service programs for facility staff to educate others in identifying bed bug activity. If evidence of bed bugs are found or reported in a guest room, the guest room is treated and left vacant for approximately two weeks to allow for additional inspections and or treatment.

While no hotel can claim a pest free environment, the Galt House Hotel does everything in its power to make our guest as comfortable as possible and will continue to do so.

Please do not hesitate to contact us if we can provide further information or answer any questions you may have.

Sincerely,
Galt House Customer CARE
customercare@galthouse.com

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Staying at the Galt House - tonight is September 14th 2011. I woke up at 1:30am with a bed bug crawling across my face. I turned the light on and took several pictures of the bug with ipod which I'm typing from now. I then grabbed it with a tissue and it popped, much like a tick, spreading blood across the tissue. Truly disgusting. I called the front desk to ask if they had a bed bug problem, they said no, they were not aware of any problem. I then google the hotel and bed bugs and find th

is and other complaints. The entire hotel has an odd chemical smell, kind of between chlorine and a fabreeze type odor that smells like what hotels use to eliminate smoke odors. Its definitely a chemical scent. I'm guessing they recently had the place treated and aren't being straightforward about the bed bug problem. I've been traveling extensively for 15 years. This is a first. Disgusting.

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***************************************************regarding Post-Labor Day weekend, 2011... *******


we had 3 rooms, 2 out of the 3 rooms had bed bugs. Great way to ruin a bachelorette party! We even checked a room many floors down and that room had them too! It took the staff FIVE hours to remotely do something about it. Notice we first spotted them at midnight, so we finally got to our new hotel which they DIDN'T pay for at 5am.

I will never stay there again due to their lack of carin

g in regards to a situation like this.

*****Thank you for choosing the Galt House Hotel on your recent visit. We apologize again for any inconvenience that these issues may caused you and guest. For not only yours, but for all our guest assurance we have had professionals come in to follow up on this possible problem and after thouroughly investigating the guest rooms involved, they were unable to confirm any sighting of bed bugs in any of our rooms. With that said, we still understand your distress and upon viewing our records, your stay was completely refunded upon your departure of the hotel. I know that an apology or any type of compensation does not make up for your night being disturbed, but please know that we need and appreciate our guesr feedback. Thank you for time and business, both are greatly appreciated.

Customer Care.

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Labor Day weekend, 2011... we had 3 rooms, 2 out of the 3 rooms had bed bugs. Great way to ruin a bachelorette party! We even checked a room many floors down and that room had them too! It took the staff FIVE hours to remotely do something about it. Notice we first spotted them at midnight, so we finally got to our new hotel which they DIDN'T pay for at 5am.

I will never stay there again due to their lack of caring in regards to a situation like this.









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