Anonymous on 07/09/2015
On 7/7/2014 we pulled out the couch bed and one end was completely split open and springs were exposed. Then I saw a bug crawling on the opposite side and was going to get a tissue and it was gone when I got back. Then I saw a dead bug but they were microscopic almost. So I wasn't sure if it was a bed bug at first. The mattress had a date of 2001 on it. The manager gave us a new room two floors up. We got in it and it was dirty. There were candy wrappers when we unfolded the bed. Linens were st
ill on it. Hairs. Sprinkler was hanging from the wall. A buckeye and leaves were in the floor. And behind the headboard of the king size bed were two more dead bugs but they were bigger. We checked out with a full refund after that but the manager seemed upset with us!
Anonymous on 12/27/2012
About 8pm our second night there I began to break out with hives and odd bumps. The next morning there were many. I went to the manager who did not think my arms looked like bed bug bites. She did say she would send someone to check out the room. After a second request, someone came and did find bugs. At this point they stepped up their attitude. Told me how to care for our clothes, said they were very sorry but never told me how to care for my bites. Turns out I was having a severe reaction.
We were given a refund of our two night stay.