Anonymous on 07/08/2013
Arrived June 16, 2013 and saw bed bugs at 2 AM on June 17th and also on June 19, 2013. Room 301 Reported to front desk, they said they would move me to a new room.
Anonymous on 07/28/2012
I stayed at the best western in florence on wendsday the 19th, when we checked in there was a woman with tacky bright blonde hair checking people in next to her stood a woman from either india or the middle east. We had questions about local attractions and things to do and both women werevery short with us, they haded us a sheet of paper with a few restarunt selections and sent us on our way. However they kept talking about some kind of inspection in a very serious manner. Well let me tell you
nothing prepared me for what I walked into when I checked into my room. We went to the room and we were going to utilize the pool so we went to the bathroom to change. To our horror we were greeted with roaches or water bugs I'm no expert. Then while eating before we went outside we noticed an army of ants this was all in room 211. We phoned the front desk and the woman whom I'm assuming is from india because of her accent told me they would spray. I told her I wanted my money back. She told me they do not do refunds and my card would be charged anyways. That I was welcome to leave but I would still have to pay. When we thought to check the bed we found it to be not only covered with bugs but we found a used syringe and sheets thatappeared to have blood all over them. We told the front desk they not dare charge our cards and we were leaving. They moved us rooms we already knew we we were leaving but decided to see the condition of the " new room" . We entered the new room to find that it was more ifested than the last and we noticed it quickly because the bed wasn't even made! We left upon our dparture the indian woman reminded us again that she would still have to charge us! What a nightmare
Anonymous on 04/13/2012
On March 12, 2012 we stayed in room 303. The morning after our stay my husband saw a bug crawling across the bed. Upon investigating, we realized this was a bedbug! I was staying here with my daughter and her family (my grandkids). I took the bug down to the front desk and was refunded my money for the room that we found the bug in.
Anonymous on 07/04/2011
AS THE MANAGER OF THIS LOCATION, I WOULD LIKE TO SAY ON OUR BEHALF THAT WE TAKE ALL SITUATIONS SERIOUSLY. WE PERSONALLY DID NOT SEE ANY BED BUGS WHEN WE WENT TO CHECK THIS ROOM BUT HAD THE ROOM TREATED ON A PRECAUTION. THE COMPANY THAT DID SPRAY OUR LOCATION, DID NOT SEE ANY EVIDENCE OF BED BUGS AS WELL.
Anonymous on 06/19/2011
Arrived on Friday 17June 2011 and dropped or luggage off and went to eat. Upon returning to the room my wife pulled back the covers and saw the first adult bedbugs. We took it to the front desk to report it and went back to the room to pack. We saw several more, checked out and left. Hotel denies infestation.