Kat on 07/01/2014
Had a one night visit, didn't see any bugs when checking room. I woke at 5 am with multiple bites on my ankles. Still itching days after we left.
Had bites inspected, confirmed bed bug bites.
Anonymous on 07/07/2013
Yes I was very pleased with management response. Scott was concerned, professional and proactive.
General Manager on 06/13/2013
My name is Scott and I’m the general manager of the JW Marriott Indianapolis. This guest informed us of her suspicions of bed bugs, and we acted immediately. The room was thoroughly inspected by professional pest control experts, and was found not to have any evidence of bed bugs. I spoke with this guest by phone and I believe she was very pleased with the way that we followed up with the situation. We take allegations of bed bugs very seriously and are committed to guests having a safe and se
Anonymous on 05/26/2013
Stayed here from May 18 to may 22 2013. Saw bug crawl across library book while reading in bed. Thought it was a local version of the ticks we have at home since we had been out hiking during the day. Flushed it without reporting it. I regret that now as I am covered in bites. Arms and stomach. Itchy red three in a row. I am extremely uncomfortable. .
Anonymous on 09/01/2011
This is a new hotel, stayed there during a conference on 8/22-26, 2011. Checked the mattress and all the bedding and saw NO indication of any problems. Staff and service were excellent at this hotel.