On Tuesday Jan.23, 2014 myself and two children checked in and stayed in room 325. We were exhausted from an entire day of moving and immediately went to sleep. My intentions were to stay at this hotel for two weeks until or local condo would be ready for us to move in. This was the most horrifying experience ever. During the night my daughter and I were feast on by bedbugs. Early the next morning, I went to the front desk, only to find out it didn't open until 11:00am. I finally found and s
poke to the "courtersy officer", who was chasing her shoeless one yr old "Lay, Lay" down the hall. I showed her my bites I endured through the night as well as pictures that i had taken of my daughter. The in house maintence man came to our room to check it out a few hours later. He took apart both beds, stated he saw no sign of bedbugs, but that it may be spiders. He clamied that the room had been vacant for a few weeks and the person that stayed there was "clean". He then Insulted me by asking if we were from out of town, because bed bugs travel. I told him that we are local and were just waiting until our place was ready. He then rudely implied that we could have brought "them" with us unknowingly. I was taken back by his statement, and let him know that is absurd, untrue and rude to tell a paying guest. I have never endured rudness let alone tortured by pest in my life, and I had to pay for it by money and flesh. He then sprayed down the mattresses with aclohol to kill the bed bugs, that didn't exist. The front desk person finally came, he told her about his lack of finding bedbugs, but he treated it. The clerk stated that housekeeping would be up to remake the beds. When the housekeeper arrived, she already knew what happened and stated that, if we complained or asked to move, management will refund our money and put us out. What the housekeeper told us came true. This was the winter of 2014, worst winter ever on record. We had no place to go and had to endure this porblem. We, three slept in the same bed. We went with the possible spider bit for a while and didn't sleep in the bed near the wall. We had maintence come in again to check, because the bites did not stop. On the third visit by maintence the office manager came and inspected herself. Within 2 mins of her inspection, she found BEDBUGS. The office manager refunded my current week charge, that was paid in advance. I recevied no compentsation for the week prior, when we first compalined. And yes, we were put in the streets, with 10 inches of snow coming. DONOT DO NOT subject yourself, family or pets to this place or their staff. So many other things were wrong with this place besides bedbugs, lack of security, doors reamined open all night, drug addicts roaming the halls. Dealers selling to staff etc. I witness it all. Next time, I'll sleep in the car.