Anonymous on 07/13/2011
My 3 children and I stayed at this hotel on July 11, 2011 and were very impressed with the hotel until it was time to go to bed! I laid down and felt something bite my finger underneath the pillow. To my surprise, I pulled out my had and seen a flat shaped bug. It looked like a bed bug. I took it to the night shift desk worker and he denied that it was a bed bug. He seen that I was upset and went back up to the room to inspect it for further bugs. Not even seconds after he left the room, I notic
ed a smaller version of this same bug on the pillow next to my sleeping 3 year old. I asked my daughter to had me another cup so I could take it back down to the worker, when it exploded and left a large blood splatter all over the pillow. I was fuming at this point. I took the pillow to the worker and he put us on the third floor. Our bed bug ridden room was 211. My 5 and 12 year old were upset and my 3 year old was upset and cried himself to sleep. I made several attempts to find another room at another hotel but they were all booked up. The night worker told me that he was going to take 10 dollars off of our night's stay. That insulted my intelligence.
As I finished to pack up the few belongings that were in the room, I went to the check out. I complained like there was no tomorrow and the room was not billed to my credit card.
What upsets me the most is taking your kids on a nice little get away and here you plan on staying in a nice place and end up spending half a day in a laundromat doing laundry in hope of not killing the rest of our vacation! I will never say in this hotel again.
Anonymous on 11/05/2010
We checked in late on Nov. 1, 2010. In the morning, my husband noticed many red/black spots on the sheets. He started looking and soon found some small bugs still on the bed. After spending some time learning about bed bugs on the internet, he looked further and found a "nest" at the bottom of the bedskirt, with several adults and many more nymphs. There were more in other bedskirt seams of both beds in the room. He took a lot of pictures.
We told the manager, and then spent the morning baggi
ng our belongings, drying our clothes, and canceling the rest of our trip.
The bed bugs had been there at least long enough to hatch eggs, most likely long enough for nymphs to reach adulthood. It could have been caught much sooner if the maids were trained to check for signs when they clean the rooms. But the hotel seemed to think that having an exterminator in once a month is enough.
I later contacted Choice Hotels and learned that they have no program (or plans) for educating their hotel owners on proactive measures to prevent or limit bed bug infestations.
My final complaint is that after all this, they expected me to pay for the night. This baffles me.