Timothy on 03/21/2012
I had several bite marks on my legs and arms. I checked the mattress and was sickened to find dozens of bed bugs. I captured several in a glass and took it down to the front desk. The manager did not seem to care at all and I asked to speak to the general manager. He never came, but instead I was able to speak to the hotel manager (I guess the # 2 in charge). He disregarded my bite marks and actually accused me of "planting" the bedbugs that I had captured. He said I was trying to get a fr
ee vacation. I was shocked! Was only there for 1 night and my company, AON paid for the stay, so it was absolutely not a vacation.
Guess I learned my lesson, stay at a no name hotel and get no service.
Anonymous on 10/14/2011
I stayed in room 2408 on October 11th-12th, 2011 and after staying there one night noticed about 10-12 bites on each arm. I checked the bed and linens and did not see anything. The next morning I noticed more bites on my arms and looked in the bed and found lots of debris or waste. I put the debris on a piece of tape and showed management the debris and waste. They apologized and had someone take pictures of my arm and the debris and said they would get back with me. Unfortunately, it appea
rs that Chicago is deeply infected with bedbugs and the hotels obviously are not taking it seriously.
Anonymous on 03/25/2011
A woman walks up to an old man sitting in a chair on his porch. "I couldn't help but notice how happy you look," she said. "What's your secret for a long, happy life?" "I smoke three packs a day, drink a case of beer, eat fatty foods, and never, ever exercise," he replied. "Wow, that's amazing," she said, "How old are you?" "Twenty-six."
Anonymous on 03/25/2011
Jared on 03/25/2011
My Fraternity brother Steve stays at this hotel 3 times a week and he likes it a lot. He says that the hotel F#$@ING ROCKS!!!!!! GO Sigma Pi!!!
Steve K on 03/09/2011
I stay at the Swissotel 3 times a week with my lovers and have never experienced any biting of the negative nature. I have taken numerous partners for my regular “nooners” and the only bugs I have ever encountered are the occasional crabs from two people that I obviously did not know very well.
Maureen on 09/10/2010
I was staying at Swissotel for a conference. My husband and I were there June 23 thru 29 2010. I do not remember the room number, but it was on an upper floor. After a couple of days my husband noticed that he was getting bites of some sort. Took a while to figure out that is was. We reported this to the front desk, and they immediately gave us a new room, where we had no further problems. They were very nice about it. But it was disturbing to see that such an otherwise lovely hotel had this
Sonny W on 09/09/2010
This is a bit dated (happened in JANUARY 2010) but I thought I should call attention to it nevertheless.
I had a company conference there where I stayed in the hotel in late January (have a post on yelp about this and the general bland food under sonnyyc.yelp.com)
Anyways, I just wanted to call to attention that it DOES happen. I was itchy after first night and subsequently for a few days upon returning home. I had spent 2 nights at Swisshotel and upon coming home, I stripped down to my b
irthday suit in the garage and left ALL my luggage there, I also immediately dump all my clothes--worn and unworn into the washer. Still, I was itchy for a few days. Luckily I didn't have anything infest the home (I think).
Management on 08/25/2010
Swissotel Chicago takes matters such as these very seriously. Moreover, our hotel has a Standard Operating Procedure and a Housekeeping Inspection Training Program in place to ensure our hotel is inspected on a daily basis. When we received this information about the room, we immediately took the room out of order and brought in professional and certified exterminators that dissected the room and certified that there was no insect infestation. Furthermore, there have been a number of guests tha
t have occupied this room after the certified inspection with no adverse effect.
Anonymous on 07/06/2010
Stayed in Room 301 on June 15, 2010 and woke up with about 20 bed bug bites. Management claimed to investigate and found nothing, but took about two weeks to get back to me from initially reporting it. Also, the manager I spoke to admitted they don't train staff to look for evidence of bed bugs, and didn't have a program for dealing with reports of bed bugs. Their response was to deny there was a problem.
TD on 04/14/2009
I stayed there April 2-5, 2009, in room 1601. Came back with probably 30 bites on my left leg, which hurt a lot. Apparently didn't bring them back home, though (at least not any seen yet).