Hotel Monaco Chicago - A Kimpton Hotel
225 N Wabash Ave
Chicago, IL 60601-2404

Found 3 reports:

My husband travels to the Hotel Monaco in Chicago every week for work. He returned last week (Tuesday March 10) with three small red welts in a line just above his short line on his neck. I dismissed them as spider bites.

He then stayed again at the hotel Monaco March 15 and 16. He returned this time with bites all over his back and hairline.

We reported the incident to the hotel and they responded that they checked both rooms and they were clear. They then suggested he picked them up els

ewhere in travel. This is an impossibility as he drove in our own car down to Chicago for the trip. He did not pick them up in our car, of that I am confident, and once in Chicago he walks to an office right next door.

He got the bites at the hotel.

Unfortunately, as we weren't sure what the bites were after the first trip he did not take precautions on the second. He has now brought them home with him and our house is infested. We are facing astronomical extermination fees in addition to cleaning all of our clothes and throwing many things away.

We will be in touch with the hotel again to give them an update and are hopeful for a better response. He simply could not have gotten them elsewhere, particularly given the pattern of the bites appearing right after his two separate stays at the hotel.

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We appreciate and value all guest feedback and strive to ensure complete satisfaction with every stay. We have a comprehensive training process with our housekeeping team to ensure that our guests do not encounter situations of this nature. We also work with a professional pest management company to ensure that our rooms are kept to the highest standards. Please know that we take any report of potential issues seriously and investigate it to the fullest extent. Please feel free to reach out to m

e personally with any additional questions regarding our training and policies.

Sincerely,

Erica Strombeck
Assistant General Manager

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Such a beautiful hotel. The rooms are well appointed, the view is great, the check in staff are lovely, the location is amazing.

I loved everything about it until after the first night I noticed I had a few bites. I didn't think much of it to be honest. After the second night I was covered in bites from head to toe, and they subsequently got infected what an ordeal. I went to my doctor who told me they are BED BUG BITES, and that they would have appeared a few hours after being bitten. So th

ere is no other logical or really even possible place I could have got them.

I understand that these things happen, and emailed the hotel to first and foremost fumigate the room so it didn't happen to someone else. Their response was below adequate and appeared to brush over the issue. Whilst they said they looked into it, they never indicated the room was fumigated, and they even suggested that perhaps I got them somewhere else despite the fact that my doctor suggested that it was almost conclusive that is where they came from - based on timing and where they were on my body (being parts of my body that are only exposed in bed due to the late fall Chicago weather).

I really expected better than this and am really disappointed in the hotel. I travel weekly for work so have been exposed to my fair share of things, and appreciate that things go wrong sometimes. For me the importance is in how the hotel manages the incident, and Hotel Monaco have managed this poorly.

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