Chicago has since moved into #1 status for being the Bed Bug capital! So, for the Palmer House to write that they do not have a problem with bed bugs is ridiculous.
They also say they take seriously any bed bug complaints, however, when I stayed at the Palmer House Hilton in August, 2010 for one night and woke up with bites over my front torso & hand, the management could care less about my bed bug complaint. I was given so many excuses as to why there was never any follow-up: change in secu
rity management, never received my original complaint, exterminators found nothing, etc.
After 3 months of this, I publicly posted my complaint on TripAdvisor AND the Bed Bug Registry. Imagine my surprise when the Palmer House Hilton called & apologized for the problem I had & they offered me a free week's stay at their hotel to compensate me for my troubles! Of course I declined....as if I would want to stay AGAIN in their hotel!
On July 5 2012, I wrote the previous report: "I just returned from a 4 night stay at the Palmer House, Jun 29 to Jul 3 2012..."
I would like to confirm that after consulting with my physician, the welts mentionned in my previous report were not "Bedbugs" related, so no bedbugs to report for the Palmer House Hilton in Chicago. I will stay there again whenever I return to Chicago, a beautiful and very well located hotel.
Anonymous on 07/05/2012
I just returned from a 4 night stay at the Palmer House, Jun 29 to Jul 3 2012 and had a wonderful stay. I found the hotel to be beautiful with a great location. On the last day of my stay and since I have returned I'm now getting red welts in the "line of three" pattern common with bedbug bites. Needless to say Im freaking out praying that I did not bring any with me and infected my home and will be consulting my family physician asap. As I was unsuspecting I did not thoroughly inspected my ro
om so I cannot say for sure if my room was infected but since the Palmer House is the only hotel I stayed at recently, it is safe to assume it's where I got bitten and screw up an otherwise great vacation.
The Palmer House prides itself on its 140 year record for providing scrupulous attention to any and all issues that deal with even the slightest breakout of insect infestation – anywhere in the hotel. The recent flurry of news activity relating to bed bugs in American lodging institutions is one that is not taken lightly. However, those that directly relate to our hotel, are taken with extreme seriousness and grave concern. It should be made clear that our record for being proactive, preventat
ive and consistently diligent in the training of our room attendants to be aware – of even the slightest possibility of such an occurrence – is investigated immediately and thoroughly. When there is even the slightest shadow of a doubt – we put a guest room out of order until we have conclusively proven that our suspicions are unfounded. With that said, we must make it absolutely clear the recent blogs of guests claiming to be bitten or otherwise affected by bed bugs or other insects in our hotel, are very concerning and without documentation. For questions or concerns please contact: Ms. Karen Mitchell (312-621-7320) or Mr. Ken Price (312-621-7326).
I stayed here on 8/24/11 and 8/25/11. Room was great. Excellent hotel all around. HOWEVER, second night I woke up with about one hundred (hard to count) little bites (red, itchy bumps) all over my back, armpits and arms.
Here's some interesting info:
* first night I slept in one bed and was totally fine the next day
* second night I slept in the other bed (just felt like trying them both out) and was bitten that night
I should have reported it before I checked out, but was in a rush an
d had to get to the airport. I did call the hotel when I got home, but I got bounced around on the phone (from concierge, to housekeeping, to security) and no one seemed like they wanted to document it. They were very nice on the phone.
I actually really like this hotel - great lobby.
I don't think there is any hotel that is immune from beg bugs, and obviously they don't want the bugs... but now that I know this can happen, I will never just toss my clothes/luggage around again and will always carefully check the bedding.
BTW I never got a follow-up call or email (I subsequently emailed them to try to make sure they knew about the situation).
I just stayed at the Palmer house last week, July 11, 12, 13 2011. My room was clean and updated. I did not see any evidence of bugs of any kind. The staff could not have been any nicer. Unfortunately the breakfast area on the executive level should be much larger, as there was no room to sit.
LN on 04/04/2011
Sweetie, cleanliness and soptless attention to detail has nothing to do with bedbugs. Just one traveler bringing in one of these creatures by accident into his luggage for it to stay and bite the following customers is enough, and they hide very well. Read and get your facts together.
OB on 03/29/2011
We stayed at the Palmer House Hilton 3/25/2011 – 3/27/2011. I highly doubt the validity of any of the bed bug findings & statements of rude staff previously recorded regarding this hotel. The cleanliness of our room and attention to detail was impeccable. In fact, spotless! This hotel provided us with a safe, clean, and comfortable environment. I know you can’t believe everything you read online but trust me on this one….. It’s one of the cleanest hotels around. I mean even button
s and mirrors in the elevators were kept up and wiped down. As far as the comments regarding the staff members. All the one’s we dealt with throughout our stay were professional and very friendly. I would recommend this hotel to family and friends. We would definitely stay here again without hesitation. No bed bugs here!
I stayed at the Palmer House Hilton Hotel on 12/31/2010 ,after staying the night in the hotel my guest and I realized the itching we had suffered from during the night were from Bed bugs ,I had bites all over my back immediately after my guest and I examined each other bodies , we contacted hotel to inform them that the room was infested ,nevertheless I spoke with security( who is responsible for handling guest incident reports ) security informed me that they would inspect the room and give
me a call back however it has been 29 days and no one has contacted me back or apologized everyone is clueless....
The Palmer House prides itself on its 140 year record for providing scrupulous attention to any and all issues that deal with even the slightest breakout of insect infestation ---- anywhere in the hotel. The recent flurry of news activity relating to bed bugs in American lodging institutions is one that is not taken lightly. However, those that directly relate to our hotel, are taken with extreme seriousness and grave concern. It should be made clear that our record for being proactive, preventa
tive and consistently diligent in the training of our room attendants to be aware --- of even the slightest possibility of such an occurrence --- is investigated immediately and thoroughly. When there is even the slightest shadow of a doubt --- we put a guest room out of order until we have conclusively proven that our suspicions are unfounded. With that said, we must make it absolutely clear the recent blogs of guests claiming to be bitten or otherwise affected by bed bugs or other insects in our hotel, are very concerning and without documentation. For questions or concerns please contact: Ms. Karen Mitchell (312-621-7320) or Mr. Ken Price (312-621-7326)
We stayed at the Palmer House August 27th, 2010. We ordered a roll away bed for my youngest son. When he woke up in the morning he had bites all over his chest and arms. He had the classic 3 bites in a row. I called the hotel and they put me in touch with security. I explained that they must be in the roll away beds because the rest of us had no bites. He told me that the pest control company would check out the room and he would give me a call back. We have not heard back. They must hav
e crawled into his bag because when we got home, he kept getting more bites. It has since cost us around $500.00 to get rid of these pests, but they are finally gone. It has been a nightmare!
Stayed at Hilton 9/14-9/17. During this period of time, I worked in the office, went to dinner at restaurants in/near the loop after work, and returned to Hilton to sleep. So, I wasn't very many places.
I first notice something itchy on 9/15 but I didn't think much of it. But by the afternoon 9/16, I had 10-20 bites on my legs and it was clear to me it was bed bugs.
We notified the management, who treated us absolutely horribly. They claimed that a pest company came and checked our room
and it was fine. Looking at the room, it was clear it had not been checked really.
They are submitting a claim and will call us, but I have very low expectations given other people's experiences.
Overall they treated us poorly and seemed to have no real interest in solving the problem or preventing it from happening to anyone else. They mainly wanted us out of there and just wanted to keep it quiet.