bummed out family on 08/26/2012
Husband stayed there July 27th-30. He can't remember which room. His second night home got my first bite. We have been in denial but now after multiple nights being bitten, we are pretty sure he brought unwelcome guests home. It really sucks. Looking at tons of $$ in extermination costs and from what I've read a long road ahead.. Please be aware and either don't stay here or be on high alert.
Leonard Mendiola on 02/14/2011
The Crowne Plaza Chicago Metro ensures that all guest comments and feedback are handled with the utmost importance, especially when it involves the safety and welfare of our guests and team members. Due to the numerous news reports and sightings regarding bed bugs across the lodging industry and in many office buildings, any report relative to possible bed bugs is investigated immediately. A detailed Standard Operating Procedure has been developed and is put into place should an insect sighting
be reported. These procedures include extensive training of our housekeeping staff to ensure they are equipped to proactively identify any room that may have insect activity during their normal cleaning process. Immediate involvement from our Licensed Pest Control Experts would also be initiated to identify and confirm any possible bed bug sightings and properly treat and control any possible spread.
We wish for all of our customers to know that your comfort and safety is our number one priority. We are committed to taking all steps necessary to ensure a positive experience for all of our guests.
B on 02/12/2011
There was one large bed bug crawling on the sheet when the top comfoter was moved. We notified the front desk, and were immediately moved to another room. This happened Friday, February 11, 2011.