Jeff Brown on 08/03/2011
Dear concerned Guests,
In response to the 1/3/11 and the 6/29/11 claims; unfortunately the Hotel is completely unaware of these two specific claims. Club Quarters Central Loop has a pro-active treatment plan in place and a rapid response process in the unlikely event an insect is found. In 2011, Club Quarters Central Loop has not had one confirmed incident. Additionally, the hotel just finished one of several scheduled full room hotel sweeps conducted by our Pest Control Company. Every ro
om came back negative and the all clear has been given. We take this issue very seriously and would kindly appreciate if you could provide the necessary information needed on these claims so that we can start our internal investigation. I can be reached at 312-601-3501 or via email at email@example.com.
Hotel Director, Chicago
K on 06/29/2011
I recently stayed at Club Quarters, May 28-30. I received a few bites at the hotel, but I just assumed they were typical bug bites and didn't think anything of it. Unfortunately for me the bugs hitched a ride in/on my suitcase and have now made a home in my mattress. Trust me,vacuuming and cleaning the linens is not enough to get rid of these pests!! I love this hotel, but I hate the "friends" that came home with me.
Anonymous on 01/03/2011
I stayed at the hotel on the 20th Dec 2010. I was very tired when I arrived so I took a shower and went straight to bed. I woke up in the middle of the night with bites all over my legs and back pulled off the sheets and noticed blood spots on the bed sheets. pulled off the bed sheet and there were lots of tiny black particles on the bed which I suspect were bedbug eggs on the bed. I love this hotel never had this problem last time I stayed there but they need to do something about it.
Hotel Management on 11/05/2010
In reposnse to the vague claim made and posted on 10/28/10, Club Quarters Central Loop does not have a registered claim of any sort, in particular, on our top floor. We kindly ask that you please provide hotel management with specific infomation to validate this claim and thus give us the opportunity to investigate. We can be reached at 312-601-3501.
MMB on 10/28/2010
Stayed 10/24 top floor of hotel and had bites on my arms, elbows and shoulders.
Club Quarters Management on 09/27/2010
Club Quarters, Central Loop is very committed to proactively managing the issue of bed bugs in our hotel through the in-depth training of our staff, the involvement of independent pest control companies and the utilization of the latest treatment technologies. Rooms are taken out of service immediately and are not returned to service unless they are provided with an ‘all clear’ by the independent pest control company. Club Quarters, Central Loop also goes a step further and proactively pre-
treats each room by a trained professional twice annually as a enhanced preventive measure. Our preventive steps and aggressive actions are consistent and effective.
J on 08/29/2010
stayed there week of 8/16. bitten on arms, legs, and necks and am still injured from the bites.
Club Quarters Central Loop on 05/28/2008
Stayed there 5/13-5/15. Lots of bites on my shoulders, upper arms, upper torso, forearms, and thigh.