Anonymous on 07/17/2012
We stayed at the Grand Waikikian Suites by Hilton Grand Vacations, the newest tower in Hilton Hawaiian Village. The address is 1811 Ala Moana Blvd., Honolulu, Hawaii, 96815, USA
We were in a two bedroom suite and in one of the queen beds we saw a small black bug. On closer examination it was a bed bug. We tore the bed apart and found other bedbugs between the mattress and box springs.
We called the desk to report the bedbugs and they sent up a security guard to ask if anyone was "hurt".
Went we said "no" he proceeded to fill out an incident report and had us sign it.
This was about midnight and we were checking out in the AM. They didn't even send a maid up to change the sheets or offer us any compensation. all they wanted was for us to sign the paper stating we were not hurt.