Castle Ocean Resort Hotel Waikiki
175 Paoakalani Ave
Honolulu, HI 96815-3743

Found 4 reports:

We checked in on 4/1/11 and checked out on 4/4/11. We stayed at this hotel twice prior to this stay but this was the worse. The other two times were several years back and I don't remember having any issues. It was just an old outdated cheap place to stay. This time the room looked more rundown with old stains on the carpet and the bathroom didn't look fully clean. A little off topic but they no longer give you valet as an option but when self parking is filled up, security will valet your car.

One early morning my husband went down to go get the car but couldn't find the guy. He went to the front desk to let them know and I think they found him sleeping. Anyway, back to the topic...the room wasn't the nicest/cleanest but my check didn't turn up any evidence at bugs so we let it go. I didn't receive any bites during my stay. The weird thing that happened is that we checked out of the hotel and went shopping at couple if malls. It must have been at least 2 or 3 hours since check out and I was sitting on a bench at the mall when I noticed a bug on the side of my wedge heel sandals. It was alive abd didn't move until I touched it. I flicked it off and did a quick search on it and it looks like a bed bug to me. Is it possible that it was chillin' on my shoe the whole time I was walking around shopping? Is it from the carpet at the mall? Is it even a bed bug? All I know is now I am paranoid :( I didn't feel it crawling on me and I think I would have noticed...I am extremely paranoid/OCD about that kind of thing. Either way I wouldn't recommend this hotel.

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We stayed during the beginning of Feb'11 and had to face bedbugs. We first stayed in the room 635 and after a couple of days started observing mosquito bite like bumps on me and my son. After another couple of days, it became bad enough that my son's legs were full of bumps and he was constantly scratching them, so I did some investigation and found several dead carcasses of bedbugs and later found one live one on the wall inside bathroom. After complaining, we got moved to 831 and we had much b

etter sleep there.

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We stayed here from 11/6/2010 to 11/13/2010. Upon getting a quick glance of the room 404 after checking in, it looked a bit old. The carpets looked worn and had a few stains. There was a weird smell coming from the room too. Upon settling in the room, I had a closer look, and mainly did a check for bedbugs. I quickly noticed some dead bedbugs on the floor of the room. There were quite many of them too (and thinking back to the weird smell, some insecticide must have recently been used in the roo

m). I wasn't going to wait around to find a live one. I quickly informed the front desk, and the front desk person really didn't seem to think it was a big deal at all. He said, "Oh, well for bedbugs, some guest must have brought them here. We don't normally have bedbugs here. We just have problems with ROACHES." Wow! Much better news there! We were moved to room 314. I did another inspection here, but didn't find any bedbugs immediately. However, the floor was really dirty. During the week, my girlfriend got what she thought to be a pimple on her chest. As time passed though, it became more and more itchy, like an insect bite. If this wasn't bad enough, she started to have an allergic reaction to it, with rashes developing on her arms and legs. Finally, the day before we left, I discovered a live bedbug in the closet walking around. It was a baby one, as it was translucent and not dark reddish brown like the dead ones I found in room 404, but that didn't matter. It proved that the hotel was infested with bedbugs in multiple rooms and multiple floors. It basically meant all our belongings had to be sanitized when we returned home. We had to wash everything in hot water (as high temperatures kill bedbugs), and had to store all our luggage in huge tightly sealed plastic bags. They'll have to remain sealed in the garage for the next few months. What a mess this created for our trip!

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Bed bug feces on boxspring room 634; bed bug bit my son on his chest region in room 936. Reported to hotel management; they refused to give full refund but did discount our stay in the amount of $15.00 for each night. The manager said that this discount was not an admission of guilt. Go figure, herein lies the problem! Our stay at this hotel was miserable. We have photos of the bites.

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