Hilton Garden Inn on 09/06/2012
We regret the fact that we did not meet your expectations during your last stay with us.
The issues stated have been addressed with the help of a national provider as recommended by Hilton.
We take our guest's complaints very seriously and promptly addressed the situation.
Thank you for taking the time, to let us know about the issues!
Anonymous on 08/06/2012
Arrival date 062502/Departure date 062612. During the night was I was itching, turned on the light however I never saw anything. Eventually got up early next morning, searched the linens, there were bed bugs of various sizes crawling from within the duvet. We notified the front desk, killed some of them and captured one in a plastic bag. The hotel manager was not convinced of the bed bugs. She eventually came to the room along with the engineer. They observed the killed bugs, blood and confrime
d the captured bug was indeed a bed bug. I did receive a few bites on my arms. It is true there are in three (breakfast,lunch and dinner)