Miss Lauren and two other managers came to the room. I showed them the bug but Miss Lauren said even though she had never seen a bedbug that this bug was too big to be one. It was about 1/4 of an inch long and looked like a cross between a small roach and a tick. We were moved to room 917 for the rest of our stay. I was called a few days later by Mr. Collin Kaiser from Westin Savannah. He informed me that the exterminator found another bedbug in room 807. I described several other maintenance and service issues and I got the feeling that he DID NOT plan to address ANY of them. My wife and I will never stay at Westin Savannah again.

Sincerely,

Jon Nelsen
119 Schooner Lane
Columbia, SC 29212