Anonymous on 11/26/2012
My Mom and I were in Savannah Wed and Thurs, November 21 and 22, 2012, for Thanksgiving visiting my sister who lives there. I am a Gold Starwoods Preferred Guest member and both my Mom and I were on the top floor (floor 5) staying in rooms right next to each other. On Thanksgiving morning my Mom woke up and was red with bites from head to toe. She said she remembers itching throughout the night but she takes a sleep aid to sleep and it didn't really wake her up. She pulled the sheets and ma
tress pad off the bed and found several bed bugs. Interestingly enough, I was in the room right next door and my room was fine.
We reported it to hotel management and they immediately called maintenance and took the room out of service and said they were calling pest control. They were very apologetic and comped the room and gave extra SPG points.