Nov. 17, 2010
Similar to Dr. Heid's report, my flight was delayed out of LGA due to weather, causing me to miss my connecting flight through ATL. Delta gave me the "discount slip" for this motel, so I trusted them and proceeded to the shuttle pick-up area, and arrived at the motel at about 9pm.
First room, #208: Everything seemed fine that evening, there was a large bug (unknown type) on the mirror/light fixture above the sink but I didn't think much of it, knowing that housekeeping probab
ly leaves the door open while servicing the room, I disposed of the bug. Laid in bed for at least 2 hours before falling asleep around midnight. Awoke at 2am to the feeling of something on me, when I opened my eyes not only was there a bed bug on my arm, but there were several on my pillow in front of my face. I jumped out of bed and turned on the lights, to discover even more bugs all over the other pillow and sheets. I took multiple pictures of the bugs, then checked the other bed, there were several on that one too. I went to the front desk and scrolled through all the bug pictures for the clerk, who apologized and gave me a new room.
Although this was the end of my bug encounters, I want to describe the rest of my visit for you all:
Second room, #212: Immediately checked the beds, they seemed clean. Put my stuff down, went to use the bathroom only to discover that the toilet was clogged and the bathroom was flooded. I took pictures and immediately went back to the front desk and presented them to the clerk again. He apologized, and gave me yet another room. I asked when the manager would be in, the clerk told me 8am.
Third room, #112: Walked in and immediately noticed trash on the floor, which I shrugged off at the time because it was 3am and trash was a lot better than bugs and flooded bathrooms. The room was much nicer than the 2 previous rooms, it was also a designated handicap room, which is probably why it was maintained better than the others. I immediately showered, I didn't want to contaminate this bed if there were any bugs still on me.
After only getting 2.5 hours of sleep, I awake, grab some breakfast, get ready, and proceed to the lobby just before 8am. A man walks in and goes behind the counter, I assume he is the manager, but he is not. He tells me he can help me out, and I am trying to hurry and catch the airport shuttle, so I go ahead and explain the situation to him and show him the pictures. Instead of offering any kind of refund, or discount for a future visit, or anything.. he just takes down my name, address, and phone number and tells me he'll be sure to tell the manager.
Especially since this is about two months following Dr. Heid's visit, why was there still an issue?? They should have immediately had a professional inspect EVERY room and fumigate/treat as necessary.
I would not trust this motel, and do not recommend it to anyone. They are obviously 'cutting corners' that should not be cut, and putting their customer's health at risk.