Anonymous on 11/06/2015
Dec 24th, 2014 - i woke up on Christmas morning with Bed bugs bitting my arms and legs. Have actual scars from the bites . Went to the front desk and they sent up two staff members, one from house keeping , a women and a man from maintenance. They were so rude and actually asked me what the hell i wanted them to do!!! And then tried to tell me the bugs I found were not bedbugs!!! Are your kidding! I put one in a glass and took it down stairs ! Still no apology! They were rude and actually had
the nerve to charge me for the disgusting room. It was the biggest nightmare of my life and we actually ended up bringing them home . It was six months of hell to get rid of them!!!! I was suppose to receive a call and a copy of a report but never did , never a call from anyone at the hotel. There was one gentleman down at the desk that gave me a card and told me to call after the holiday and complain to management, but when i did, no one called me back! i know i will never stay at another embassy suites ever again!!!
Anonymous on 10/29/2015
I am a contractor working on a project in Tampa stayed at the Embassy Westshore and went home with bug bites all over legs, back and arms. Hotel was NOT understanding when reported. I checked out. Won't be going back.
Steve on 12/26/2012
Found 2 live bedbugs in bed. One live one in bathroom. Looked closer mattress pad had lots of little blood spots. Looked behind bed found a dead one on the floor. This all happened 12/25/12.