Anonymous on 06/09/2013
Bed bugs!! Paid $241.00 total to stay a night and bed bugs came home in suitcase. Now we are looking at between $1,650 - approx. $3,500 plus to get rid of them in our home!! Husband has been bitten, I've been bitten and child now has bites.
Kimberly on 05/25/2012
I've submitted this same report in "Universal Hard Rock Hotel." It's the same hotel.
My husband and I booked a room for a week at the Hard Rock.
During the first night, both of us received multiple bites. Upon investigating the mattress, we discovered blood stains and bedbugs in the creases of the mattress.
We called the front desk and they couldn't care less. They were arrogant, dismissive and in denial mode, insisting that their hotel is bed bug free.
After a long argument with
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staff and their management, they refunded our stay and we went elsewhere. The only reason
they relented is that my husband was loud in his arguing and was drawing other patron's attention.
Obviously, this put us in a bad frame of mind for a while. Never again. This place is rundown and has bed bugs.