Bill Clement on 01/08/2015
We checked in to room #432 late Friday evening (1/2/15) and upon opening the door we immediately found a cockroach running across the floor. By Sunday morning (1/4/15) our 7 year old Granddaughter had multiple red bumps all over her body. We thought that she might have come down with chicken pox and decided to cut our trip short and head home, but before leaving the room I decided to check the beds and sure enough, bed bugs were found on mattress. My wife and daughter went to notify the front d
esk staff and neither they, nor present management showed any real concern for the situation. They did agree to refund our cost for the 2 nights, but made no mention of any other assistance or compensation. We filed a complaint with Florida DBPR and they confirmed our findings of bed bugs when they inspected the room 3 days later (1/7/15). Also found mold in bathroom, problems with receptacle outlets and got stuck in elevator for over 20 minutes.
Angery mom on 04/25/2014
4-24/2014 bed bugs n a/c /issues:
We arrived at around 8 pm that night checked in everything was good ..good service n all we has booked two rooms one was for 2 queens facing pool and the other was 1 king facing pool rm. # 220..week we checked un and went to rooms left our thing settled in and left to have late dinner .We get back to room #220 and it was hot ass heck and we had left a/c running on high cool and cool and it has been about an hour before we got back.i called the front desk three
times before one of the maintenance came to see the A/C by then it was already midnight.Well after he came we final went to bed and I told my husband if he checked the bed for any bed bugs he stated ya.But he didn't !!! Because I went to bed and dispiate a/c wasn't working well at all still hot!!! And when I called the front desk personal stated they didn't have no rooms left .So I told my husband that I'd deal with it in the morning since it was too late anyways and we were exhausted from the trip.Well we were in bed and as I laid down falling asleep about a few minutes later I started feeling thing crawling on me and I didn't think anything of it other then it was do to the hotness of the room.But finally about 3am I couldn't take it because something starting butting me I felt I was killing mosquitos so I got up turn on the light and for my surprise and luck I saw blood stains that weren't there and got up immediately and that's when I noticed they were bed bugs!!!! Uuuu!!! I woke my husband up immediately and called the front desk right away they sent maintenance immediately he was them since I took pics. And all the one I killed collected them for them and there was some still crawling on bed and walls!!! Uuuu!!! Disgusting horrible!!! They changed us to a new room and I demanded full refund and I was told had to speak to manger in the morning!now I can't sleep just thinking about them and feeling them all over me and the bites itching!!!Horrible experience !!! Now I'm terrified!!!!uuu My other room is fine since I went and woke them up immediately as well to let them know what was going on and to check if they has any but everything is fine till this point. I hope this is the first and last time I have to go through this kind of experience ever again! Oh Lord!!!!
Bug Lady on 02/28/2014
I am the person listed in the anonymous report in November, 2013. The hotel never returned our phone call . We even talk to an attorney but was told since the bites came after we arrived home there was nothing could be done. I was getting bites the Saturday morning we left but didn't think anything about it . The rooms were not in good condition. On Sunday morning the 27th of October when I woke up I was covered. Was treated for the bites on three different times having the bedroom in our home
professional treated ., clothes sent to the laundry . A miserable time for several weeks . I will never stay there again and will not recommend it.
Anonymous on 11/20/2013
We rented 15 rooms for our group. We asked up front if there was any history of bed bugs and the manager told me there were no bed bugs. We had one room that was infested with bed bugs but we did not know it until our trip back home when the bites began to appear. This was Oct.24, 25, 26, 2013. The occupant of the room has now numerous Dr. visits plus removal of carpet in their home and pest control charges that the motel people will not return calls or acknowledge any responsibility.
Anthony M on 03/03/2013
March 1, 2013
I was in room 278. When I first walked in, there were two cockroaches in the bathtub, to welcome me. I was slightly worried, but considered since this is Florida it might be normal. I then took the two beds apart. I saw the tell tale black stains along the seams of both mattresses. Like an idiot, I assumed they were old and that the problem had been dealt with. As a precaution, I kept all my clothes off the floor, at all times; and the one bed I could pull away from the wall, I
I awoke the second morning with bites on my arm, leg, and forehead. I gently tossed the mattress that I was sleeping in, and there was a bedbug. Since it was a soft mattress he survived all my wacks with my shoe. However he did not survive the heel of my shoe squishing and twisting. I took pictures of the black stain, the dead bug's blood and guts, and of my arm.
The manager put me in a new room. Which was done with me, transfer the bedbugs from one of his rooms, to another of his rooms. The new room was better. Things worked better. One of the mattresses was made of foam. No bed bugs there. Ever.
Denver traveller on 09/01/2012
August 31, 2012. 2am
I was up watching tv until 2am and when I was about to turn out the lights to go to sleep I noticed something crawling near my leg. A bedbug!!!!! I freaked out a bit and smashed it then got up immediately and saw another one which I put into a ziplock baggie to take pictures and show the front desk clerk. Needless to say I got my stuff packed and at almost 3am I got the hell out of there. The Days Inn front desk night manager refunded my money but that was about it. He
gave a half hearted attempt to find me another hotel but I said thanks but no thanks and found lodging on my own.