Checked in night of August 31st for a pre-paid, 6 night family vacation we had looked forward to for months. Found 2 adult bed bugs on sheets while turning down comforters. We were exhausted after a 5 hour drive, with a toddler. Had never seen a bed bug before, ever, so I wasn't 100% sure. Chose to make the best of it and stayed.
Saturday morning woke with blood on both our sheets, one bedbug stuck to me, one in my wife's bed and one in our child's crib. We had all been bitten numerous times
. I lifted the mattress to find smaller insects crawling along the boxspring. We looked up "bed bugs" on line. Indeed this was what was in our beds, no mistake.
Gave front desk a baggy containing 1 live and 1 dead bug. They refunded that nights stay and sent us to another room at the far opposite end of the motel. They cleaned our clothing which might have been infected and were very professional. We inspected the new beds carefully and found no evidence of bugs.
However, the next morning while sitting on one of the 2 fold out sleeper sofas, I discovered another bed bug on my shoulder, and our toddler discovered one crawling up the side of the sofa. I took the live one in a baggy down to the front desk where I was disrespected and treated rudely when I informed the clerk we were leaving and asked for our money back. I was told myself and my family could simply leave, as the woman had no authority to do anything. I left to get my wife and child to drive home the point.
My wife called the hotel once we got home to make sure all money was refunded. We were told a manager/owner would call us back, Monday morning we got a call back. Eventually, all our money was refunded, but my wife was again treated rudely and hung up on, even though she was being very nice and respectful. We are traumatized by the whole event, and from having our summer vacation literally ruined. They also tried to make us feel somehow that it was all our fault.
We returned home to washing and drying everything, again, in hot water, throwing out anything not washable, and very disappointed.
We never experienced anything like this, ever, anywhere. We are not complainers or people who try to get away without paying for services rendered. in fact, we stayed here every summer for 8 years, and never had a problem.
The Sands has bed bugs. They have to own up to this and do something. We will never go back.