Hilton Garden Inn Washington DC Downtown
815 14th St Nw
Washington, DC 20005-3301

Found 10 reports:

At Hilton garden in Washington I was bitten in multiple places may 3 2013 in room 404


I spent two nights in this hotel, 5/23-25/12, in room 201. I noticed 3 red bites in a line, typical of bed bugs, later in the day that we left.


We checked into the Hilton Garden Inn, 815 14th Street N.W. Washington, D.C. on Saturday, Aug. 27,2011. My wife awoke on Monday, Aug. 29th with slightly raised, elevated red bumps on her abdomen, just above the umbilicus. They itched intensely, and the lesions remained throughout our stay, through Thursday, Septe. 1, 2011, and are still present as I write this on Sept.2. We reported this to the manager, Brian Reymann, after first looking up the bed bug registry on Google and finding that this ho

tel had been reported on 7 prior occasions. We notified the manager who we later spoke with, and we were required to move rooms at a great inconvenience. The manager had an "independent" inspector go over the room the next day, and the manager gave me a copy of a report stating that the room was not affected by bed bugs. I personally think this was a white wash, and do not believe the report, since my wife went to bed without the lesions and woke up with the lesions. I have compared these with photographes of the lesions on other web sites and they are identical. The manager compensated us for one night's room, when I feel that he should have compensated us for two nights. He also gave us a nice bottle of wine on the eve of our final night. We intend to see a doctor, but the Labor Day week-end makes a visit difficult until next week.

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Dear Anonymous 4/2/2011,

I appreciate you bringing to our attention this matter.

Could you kndly call me at (202) 521-1648?

This is a very serious charge and I would appreciate further detail, such as the room in which you found the possible "bed bug molts".

Regards,

Brian Reymann
Assistant General Manager
(202) 521-1648


Dear AGB,

Could you kindly contact me so that I can get more information regarding your specific issue.

I hate to think that something may have occurred in our hotel. We have had no complaints of bedbugs since your posting.

As I hope most consumers are aware, bedbugs can live in hotels, as well as office buildings, shopping malls, and other businesses, but are most prevalent in peoples home.

We take these matters quite seriously, as no hotel is immune.

Please contact me at (202)

521-1648 at your earliest convenience.

Regards,

Brian Reymann
Assistant General Manager

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5/11/2011 - I stayed at the Hilton Garden Inn on the 5th floor for one night. I woke up in the morning with bites behind my knees, on my shoulders, neck and arms. The bites were in groups of 3-4. I went to my determatolgist two days later because the itching was unbearable. She could not confirm that they were bed bugs, but said it was either bed bugs or other kind of myte. I thankfully knew not to bring any of the stuff inside my house, so they did not travel with me, but this was NOT an e

xperience I would like to repeat. I wish I would have checked the registry!

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3/27/2010 - found what appeared to be three molts of nymphs on the box spring. Fortunately, the desk manager was allowing us to pick between rooms and we picked a different room that was free of any evidence of problems.


This is a valuable resource to the travelling community and I appreciate the opportunity to respond.

As surely everyone is aware, bed bugs have proliferated in recent years and have become an issue in office buildings, condominiums, apartment buildings, homes, and yes, hotels. An elevated awareness as to the nature of bedbug occurences and the scope of the issue is a good thing, as far as our we are concerned. We are extremely proactive in the prevention of bedbugs. All of our Housekeeping an

d Engineering staff are trained to detect signs of possible bedbug activity. We follow the most rigorous industry standards regarding guest room hygiene, particularly when cleaning guest rooms between different occupants.

And lastly, we aggressively investigate possible issues of bed bug infestation and share the results with the guest. Most often, we call in an independent, certified bed bug inspector to thoroughly inspect the room. If an inspection is positive, we immediately take the room out of service and quarantine any adjacent rooms for inspection. Any infected room is treated continuously until the issue is resolved. This can sometime take weeks. All soft goods (beds, box springs, chairs, etc.) are replaced in the infected room. Then a final inspection is issued by a third party vendor before the room is placed back into service.

This is an unusual program for a hotel, and quite costly. However, when it comes to your comfort and our reputation, it is worth it.

Please do not hesitate to contact me directly if you have any questions or concerns. I canb be reached at (202) 521-1648.

Thank you, and safe travels.

Brian Reymann
Assistant General Manager
Hilton Garden Inn Washington DC Downtown

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Stayed at this hotel in September 2010 and saw what appeared to be a bedbug on the curtain. Reported this and showed the bug caught in a glass to the night staff on duty and was able to move rooms. This was on the 10th floor. Inspected the next room and did not find evidence but did not get a good nights sleep. I am a Hilton Diamond member and enjoyed the location of this hotel to the metro but dissapointed if the bedbug epidemic has truly hit this hotel


found a dead bedbug on my duvet and experienced bits and itching. reported the situation to the management, who were very aggressive about dealing with the situation and were very transparent in their communications. Received a letter saying they had found them both in my room and the one next door, and were pulling out all carpets and other items where they could be hiding.