HotelMGMT on 05/19/2011
From the Management at the Hotel Monaco Denver:
We acknowledge that all hotels have the potential for the presence of bed bugs. As of yet, there’s no x-ray machine or sensor to tell us that a particular guest may be bringing in bed bugs, but Kimpton has enacted comprehensive and aggressive procedures at all of our hotels to address this issue.
Detection and Remediation
Kimpton has one of the most comprehensive and aggressive plans in place to detect and remediate bed bugs at the ear
liest possible instance.
• Our housekeeping and engineering teams continually undergo extensive training for detection, isolation and remediation.
• We do not wait for a complaint before taking action. We inspect guest rooms and public areas every single day for bed bugs using comprehensive and diverse methods of detection.
• Upon a sighting or complaint of bed bugs, we contact our outside pest control company which is ready and available to come to inspect and remediate on a 24/7 basis.
• Upon any indication of a potential bed bug issue we immediately implement an isolation plan which involves an extensive quarantine and abatement process.
• The entire process is monitored and supervised by our Sr. Vice President Facilities, our National Director of Facilities and a complete team of Regional Directors, as well as Area and City Directors. In addition, the plan is closely facilitated by each hotel’s Director of Engineering and Director of Housekeeping.
• We take the care and comfort of our guests seriously and welcome your feedback.
Anonymous on 04/23/2011
I read the account above, so after I found out that the Denver Monaco Kempton hotel had two reports of bed bugs (on this site and on another)the first thing I did was call the hotel and ask to speak to the manager. "Logan" answered. He claimed that he never heard of any bed bugs. The hotel was cheap, probably because it shows up in red on a bed bug hotel registry. Thus, room sales might be down as a result of the general knowledge about the bug infestation. It seems that the manager was bei
ng disingenious. He also denied that house keeping had heard of any bed bugs. How can a four star hotel not have a strong testing and treatment program? Everyone knows bugs happen. The question is, what are you doing about it, and are you upfront about it. The best policy is honesty, and a strong training, testing and treatment program. I would have stayed there if I received a professional reply, but for Logan to deny it ever happened was just silly. I'll never stay there. Please clean up your act Kempton Hotels, for the sake of others.
ickybugs on 03/28/2011
I had family come to denver for a ski trip both stayed at the hotel monaco in denver, great hotel, beautiful space great hotel except both family members ended up with bed bugs. The hotel has never said that they have them and were very rude and defensive about it when we confronted them. JUST DONT GO THERE