Anonymous on 07/30/2013
Did a survey and have to say the mattresses were the cleanest I have found anywhere, without a trace!
lynne0073 on 01/05/2012
I stayed on the 10th floor, the room was very clean, pulled back covers to check mattress seam there was nothing. Beds were great! Room was very clean.
Ananymous on 11/14/2011
I stayed at the hotel for two nights two weeks agao, about 7 days later, my back had red bumps and welts and some turned to blisters. It was bed bug bites. I could only have been from this hotel, as it was the only hotel I had stayed at for the last month.
DO NOT STAY AT THIS HOTEL.
Matthew Raley on 02/19/2011
I stayed at the Grand Hyatt last week. I reported a single bug to front desk and asked if someone could look at it. Less than five minutes later the housekeeping assistant manager, Ross, came and inspected the bug. It was not a bed bug, but within twenty minutes he had moved me to a different (and better) room anyway.
The staff went over the top to make sure that I was having a good stay, including follow-up calls and a bottle of wine.
I saw nothing from then on that looked suspicious, and
I will definitely stay at this hotel again when I'm in Denver. The staff is on top of this issue.
Jay McNamara on 10/11/2010
No Problem Here...stayed in August for a National Sales Meeting for one week...most of the reps staying were/are medically trained and there were no reports of any issues whatsoever. I inspected my room as usual and found no evidence (my pst life I was a health inspector so I know what to look for) Nicest and cleanest hotel I have been at in the past several years (I travel a lot)
emdelrio on 10/02/2010
I can't say what "Anonymous" could report below on "the whole place," but I can report regarding my stay in room 906. I stayed in the hotel during the transition week of late September to October 2010, as I and my wife attended the national Scientific Assembly of the American Academy of Family Physicians. When we entered the room we performed a _thourough_ inspection of evey nook and crany using a flashlight. We found no evidence whatsoever of existing _or prior_ infestation by Bedbugs, or any o
ther insects. Further, we heard no complaints by other physicians in the hotel. Our stay was very pleasant and the staff was professional. I would stay here again without hesitation ... you should too.
Greg Leonard on 10/01/2010
Please allow me to reach out to you regarding your stay at our property.
We take every report very seriously. If a guest reports that he or she may have had an issue in our guest room, we take swift action. We immediately remove the room from service and call in experts to investigate the room and take all steps necessary to address the situation.
The safety of our guests and the cleanliness of our facilities are top priorities. Our trained and knowledgeable housekeeping staff is the
best line of defense along with our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and procedures to ensure that each guest enjoys a safe, clean and comfortable environment in our hotels.
To understand your specific experience, I invite you to contact me directly at the hotel with more information about your stay and these alleged incidents. We encourage all of our guests to report any alleged incidents to us promptly so we can quickly address the situation.
lucy on 09/23/2010
I stayed here about two years ago. I woke up with red marks and extreme itching. Was checking out first thing in the morning and tried to get a dermatologist appointment that day. It took awhile to get in with the doctor and by that time the itching had gone away.
I did not report the incident to the hotel because at that time I did not know what the problem was.
Anonymous on 09/14/2010
stayed for one night found bed bugs all over the place! DO NOT STAY HERE