Bitten by Bedbugs @ Staybridge Suites on 01/15/2013
I stayed at this extended-stay hotel for several weeks, as I was I under a long-term contract with them. From the beginning, I was itching all the time and, at first, I thought I just had dry skin because Denver has a very dry climate. Then I noticed that I had actual bites. Finally, I said something to the desk staff. (At this point, my body was covered in sores where I had been bitten and scratched myself: legs, back, shoulders, arms, neck, face, feet, etc.) Management (who I had found to
be incredibly rude on previous occasions) did not respond, but I mentioned it to one of the maintenance men when he came by to change the HVAC filter. He made a thorough search of the bed and even pulled the headboard off the wall, where he found a bedbug in a crevice behind the headboard. I noticed other (i.e., dead) bedbugs in the room after the exterminator had been.
I was moved to another room for a few hours so that they could exterminate in the first room. I moved my food and the things I did not want to be damaged by the poison. I was careful not to move anything that might move the bedbugs with me. No member of management came to visit me or even called to apologize.
Apparently, the move was meant to be permanent. I was called and asked to move the remainder of my things to the new room. I began washing all my clothes before moving them to the new room and -- even then -- still put them in plastic bags. Again, I had not moved yet moved anything that I had not cleaned into the new room. (Also, this was after the exterminator had exterminated in the old room.) However, the next night, I found a bedbug in the new room. This one was full of blood.
I alerted the staff. There was no manager on duty, but I told the staff member who was working that I wanted to speak to the manager if he came in the next day (Saturday).
When the manager finally showed up the next day, he refused to speak to me, would not look at or acknowledge the bedbug that I had found, and kicked ME out of the hotel because he said I had been telling guests that Staybridge Suites had bedbugs and the manager insisted that they did not. When I mentioned the maintenance man who had found the first bedbug, he said, "his English is not that good." I found him to be fluent in English; regardless, I'm not sure what his English has to do with his eyesight.