Hotel Serrano
405 Taylor St
San Francisco, CA

Found 5 reports:

I stayed here 3/12/14 with a co-worker. I'm submitting this on his behalf. He woke up at 5am to several bed bugs next to him. He called the front desk and they stated there was nothing they could do until management came in. He captured several of the bed bugs under a cup for proof. This hotel should be taken off of anyone's consideration list!


We found a bedbug in our room on 3/20/11. We reported it to management, and provided the live bug in a plastic ziplock bag to the manager on duty.


I stayed here in June of 2009 for one night-room 1402-the next day I developed red welts all over my back, arms and neck. I would say there were at least 100 bites. I spoke with the manager a few days later who claimed that they tore apart the room but didn't find one bug. The experience was miserable.


Stayed here earlier this year, was bitten over 20 times in one evening. Not staying here again, to state the obvious...


I stayed here in 2007 and was bitten dozens of times.









No nearby bug reports