Jung on 07/10/2015
From the first moment, the manager was belligerent and aggressive in the way she was speaking to us. Our reservation was lost due to a shady change of management, this was outside the current staffs' control, but the manager was only willing to explain how it wasn’t her fault, and only after 5 minutes of arguing did we figure out that there were in fact rooms available. Granted, the they gave us a discount in honor of our original booking, but in hindsight we should have left immediately.
ts a cheap hotel, the rooms are exactly what you expect for the price, but we did expect them to be bedbug free.
They were not.
The room we stayed in was completely infested. We woke up in the middle of the night covered in bites, seeing fleeing bugs in our sheets! Our pillows were covered in blood spots.
They changed our room right away, and we tried to make the most out of our day. We stayed one more night in the new room with no more incident, but we had had enough.
We decided to leave the next day, and had to fight for our refund. An hour of arguing with the manager and we still had to pay for the two days we stayed, or go to court. She even insinuated that we brought the bed bugs with us, and cited her offering as “reasonable”.
All other problems aside, the management made no attempt to make up for our horrible experience.
If you want depressing rooms, uncaring management and a game of russian roulette with bedbugs, choose Hotel Astoria.
If you want a good time in SF, choose literally anywhere else.
bitten on 02/19/2015
2/2015--I found this in a guide book, listed as an inexpensive, no frills, but clean place in a good location. It was actually pretty rough inside, to be brief about that part. My husband woke up covered in bites and was itching. He found the bugs in his shirt, so there is no mistaking what it was. Their bloody poo streaks were also on the sheets. The man at the desk could not communicate with us in English so we are doubtful this situation was dealt with. We feel sorry for the next room occ
upants. My husband had a bed reaction to this and the bites are taking a long time to heal. We also lost a lot of vacation time and $$ at the laundromat. We are glad for his reaction though, because we were able to take precautions that we hope kept us from spreading them or taking them home. SPEND MORE MONEY AND ENJOY A NICER ROOM ELSEWHERE. You will pay out the extra and then some anyway if you stay here! It's not a pleasant hotel at all anyway. This was a pretty nasty vacation experience. I tried to stay calm about it and deal with it, but it was hard to sleep after this.
Albert Saw on 11/17/2014
We stayed at the Hotel from 9th - 11th November 2014 and the experience was horrifying to say the least. We stayed in room 506 and the room was hot and everything was very old and smells funny. Toilet/bathroom was very small and the bathroom windows couldn't be opened more than 2 inches up!
First night, the portable standing fan provided was not in good working condition as the cover behind the fan blades was loose and it was making lots of noise. I called the reception desk on the room phone b
ut after 15 minutes of no one answering the phone, I went down to the reception to see the staff on duty on the phone speaking in Mandarin (the hotel was run by Chinese) and had to wait for about 10 minutes before being served. Told him the problem and the answer I got was " I can't do anything as I am by myself at the front desk!" WTF! "what do you want me to do?" was next.
Then he suggested not to turn the fan on! The cheek! I said I won't be able to sleep with the heat without the fan and won't be able to sleep with the noise of the fan. I told him I expect the problem to be solve before I go to bed at 10pm. Lo and behold, withing 10 minutes after returning to my room, a replacement fan was delivered!. Day of check out while waiting for our airport shuttle, the lady on duty at the front desk was chatting to another lady staff and for the next 10 minutes, as if we were not there, they started chatting very loudly and from what my wife gathered of the conversation, the lady at the desk was apparently complaining about her father in law to the other lady - all this in front of hotel guest in a loud tone!
The worst hotel experience I've come across in my years of travel to many places and to think that this sort of service happens in the US, not a third world country!
I would not recommend this hotel to anyone even if you are on a budget or even if you like the location (next to Chinatown and 15 minutes walk to Union Square. It's just not worth the aggravation. At least we did not meet any bed bugs in our room!
Anonymous on 06/13/2013
Our son unfortunatly stayed in this hotel and has had to move hotels due to bedbug bites he has sent us photos of his face.THEY WERE SO BAD THAT HE HAD TO VISIT A DOCTOR. NOT GOOD FOR A VISITOR FROM THE UK.
Anonymous on 10/28/2012
Stayed 2 nights. I have never had an experience with bed bugs, so the first morning when I woke up with bites, I thought they were mosquito bites. Then, the second morning there were even more bites. I pulled back my sheets to discover a bed bug (I am sure there were more) trying to escape the light. However, it was so engorged with my blood that it couldn’t move quickly. I quickly grabbed some tissue and snatched it up only to have it explode into a big bloody mess in the tissue. I was
horrified. The mattress looked new, but it didn’t seem to matter. The place is infested.
Anonymous on 08/09/2012
I recently stayed at Hotel Astoria July 31-August 3. We stayed in room 602 and in the morning we found a bug. I have had bed bugs before and recognized the issue. We notified staff and they sent housekeepers to see. Luckily we had a picture, because the housekeepers crushed it and in Chinese told management they found nothing. They then notified us that the mattress is new, but when we lifted all the sheets there were black infestation marks on the sides. They then moved us to room 704 and we ha
d no other issues until we got home. We noticed we had bites all over us and are now having to control the problem in our apartment building. They are deny, deny, denying it as they know it will hurt them. We reported the issue at hand to the city.
Anonymous on 08/27/2010
Was in San Francisco for Pride July 26, 2010. I don't recall our room number. We spent a few hours in our hotel room, laying in our bags, watching a movie then we decided to go out for dinner. We got back to our hotel room maybe an hour later and I was getting ready to go to sleep when my mother pointed out that there was a bug on my pillow. My initial reaction was to flick it off my pillow and away from me. Since I work for a pest control company for 5 years, I've seen my fair share of bed bugs
(especially in the past year) I'm very aware of what they look like. I found the bug I flicked and it was an adult bed bug. I Freaked Out! I called the front desk and told them we had bed bugs in our room. The guy at the front desk told me that there are no bed bugs below the fifth floor!! First of all, we were on the fourth floor, and if there is a confirmed bed bug population on the fifth floor, then they are going to make their way to the fouth floor, then the third and so on. The people gave us our money back, no questions asked and refunded the money we spent for an overnight parking structure several blocks away. They also provided us with trash bags to wrap up all our things in hopes of preventing taking the little blood-suckers home with us to infest our homes.