Submitted by "Best Western Americania" on 09/04/2009

I stayed at the best western americania July 31 - August 5/09. We told the manager about the bed bugs but told him not to touch our room until we could put all our stuff away. We had tours & dinner reservations booked well in advance of our vacation. We would not get our money back on tours if we cancelled. He ignored our request & proceeded to tear our room apart with our suitcases & personal things still in the room. Needless to say the bed bugs went looking for a new place to hide. IN OUR SUITCASES. When we returned to the hotel & found our room turned upside down, they did not have a clean room to put us in. First one stunk like smoke, 2nd one was still dirty, 3rd one was half clean, by this time - late at night, at least the bed was clean & made up - the bathroom had dirty towels in it and the sofa was missing from the living area. Wonder if they had a problem with bugs in the sofa.