Anonymous on 03/24/2015
I reported bed bug problem from stay at the Good Hotel which is across the street and run by the same company. I stayed from Aug 24-28th to hotel manager to try prevent this from occurring to others.
They 1st said no one that stayed in same room as me after reported any problems but later after following up several times changed this to we had the room inspected by staff and a 3rd party and nothing was found. I said adjacent rooms and elsewhere in the building may be infected and most people
do not realise they are bitten. I asked for the inspection reports and they said they were internal only. Looks like they have something to hide.
I reported this incident to the SFPHD. I encourage others to report incidents via 1 of the following:
1. 311 CSC (24/7) by dialing 311 (Within SF) or (415) 701-2311 (outside SF), or
2.311 CSC website at http://www.sf311.org/, or
3.Email EnvHealth.DPH@sfdph.org, or
4.Contact SFDPH Environmental Health Staff by phone at (415) 252-3800
Lot on 07/19/2012
I stayed at this hotel from may 9th to 11th in 2012. I was not aware of the problem untill later on when I found out that my rash was not from mosquitos but from bedbugs. I stayed in room 116. I was bitten on all my arms and legs. My husband was not bitten. Other than the bugs was te stay in the hotel perfectly fine. Luckily we did not seem to bring any off the little bastards home...
Anonymous on 10/11/2010
I noticed a bedbug report on this hotel from Oct 6 2010 on Tripadvisor.com:
Best Western Americania on 09/04/2009
I stayed at the best western americania July 31 - August 5/09. We told the manager about the bed bugs but told him not to touch our room until we could put all our stuff away. We had tours & dinner reservations booked well in advance of our vacation. We would not get our money back on tours if we cancelled. He ignored our request & proceeded to tear our room apart with our suitcases & personal things still in the room. Needless to say the bed bugs went looking for a new place to hide. IN O
UR SUITCASES. When we returned to the hotel & found our room turned upside down, they did not have a clean room to put us in. First one stunk like smoke, 2nd one was still dirty, 3rd one was half clean, by this time - late at night, at least the bed was clean & made up - the bathroom had dirty towels in it and the sofa was missing from the living area. Wonder if they had a problem with bugs in the sofa.