r last night that we suspected bed bugs. We couldn't initially see anything in the bed / mattress, but when we looked the next morning we saw them!!
We informed staff, Arthur was very apologetic but didn't know what to do/say except sorry. We were initially sent away without any offer for a refund / compensation.
I went back (after other guests had left the reception area) to again express how angry we were, and that we potentially have to throw out all our possessions / luggage and / or pay for laundry for our entire bag's contents (we live in Australia) and won't be home for another 3 weeks.. Arthur by this time had called his manager to get approval to reimburse us our final nights stay. 5 nights for the price of 4 in a bed bug infested room.. Total room cost $330 And consequently have to throw out our clothes / shoes / luggage and replace them: total loss of luggage / clothes $800-1000. I really don't think the reimbursement of $100 for our final night was sufficient do you?
Stay away from this place or at least check that they have successfully managed their bed bug outbreak!