Anonymous on 06/11/2013
I should have listened to the other reviews. Yes, this hotel had bed bugs. Do not stay here unless you want to ruin your vacation. The hotel is dirty and had bed bugs. THere are some good deals for this hotel but there is a reason why. Its also really old and they have not really renovated it. Just put on some new linens that still have bed bugs, to try and make it look nice. The Roseville Best Western (Plus I think they call it lol) is a big Minus.
Anonymous on 06/10/2013
Hotel is filthy, two families stayed here, one party with children found rat feces all over the room- they were refusing to give us our money back, saying "fine call the heath dept whatever" . We should have called as this place is nasty!
We stayed in another room, (before the feces was found) and I woke up with huge red marks where bites are on my body, size of quarters. On the mattress was a burnt red color all over the side (looked like blood-- now I know it is Bed Bug blood).
I have been trying to contact the hotel. The manager Marissa is yet to call me back, and the front desk dont seem to think this is a big deal at all.
I have photos of this nasty hotel, and will be posting them online. DO NOT STAY HERE!!!!
Anonymous on 01/24/2013
I stayed at this hotel on 01/22/13. Within a few hours I was covered with bites and there was blood from all the bites. I informed the manager who insisted they did not have bed bugs so I than showed him my arm which was covered with bites and he stood firm they did not have bed bugs, I than asked him if he would like to see the pictures on my i phone just taken of the bugs which were all over the mattress and the blood from my bites. He did not and swore they did not have bugs. He was right
he had a complete infestation. After all was done he refused to refund my money and would only offer another room but considering the infestation I don't know how that is a solution.