Best Western Orange Plaza
1302 W Chapman Ave
Orange, CA 92868-2833

Found 3 reports:

We stayed September 27-October 2. The staff was fantastic and helpful. They straightened our room every day. During our stay we saw 2 bugs crawling across the bed and shrugged it off. Wrong thing to do. The entire family is covered in bites, which have turned into welts and itch like crazy. I called the hotel and spoke with the manager to let them know so that no one else would experience the same. He said that they take great care of the rooms and three other families stayed following us in

the same room and didn't report anything. He continued to try and argue that I was mistaken, so I thanked him and contacted Best Western Customer Service directly. No response from them or the location as of yet, but the Customer Service Rep. seemed to know what she was doing and was very kind and helpful.

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We also had a Bed Bug Attack at this hotel. I have discovered that the room 104 which we reported as having Bed Bugs was re rented to another traveler the same day. And the manager Roger D. had the Doctors report by two pm on the Sunday the third, BED BUGS confirmed . He rented the room the same day for another week'
She also had BED BUG bites and is going to complain to Best Western. This was August 1-3, 2014.
I have now logged a complaint here under hotel name and address and called Best We

stern Corporate 1800 528 1235 and filed a complaint 141203-2915.
This is about money, pure money. No concern for safety. If this were about dog droppings or bees the Orange County Health Dept. would be right on it. Bed Bugs, i was told it wasn't their job.
This is insane

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I stayed at this motel for five nights, August 3-8, 2014, room 104. Now I have hundreds of bites from bed bugs. The manager I spoke with twice (Roger) said they didn't find an infestation which is what I assumed he would say. How could he admit finding them. I asked for a refund of the $549.95 I paid. Roger said that wouldn't happen, and continued to make light of the situation and make smart-ass comments. For instance, saying he would ask the next bed bug he sees where they hide when I said he

must not know what he's looking for if none were found. I have hundreds of bites. Some are on my face and eyelid which is swollen. I have photos of my face and worst areas of bites. Many are developing blisters. I've only been at my home since my stay there and I'm of course worried that some eggs may have been on my property and are now in my home. It's extremely mentally creepy to think of all these bugs on me while I slept. I'm pursuing this through Best Western.

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11 bedbug reports near this address:

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