We stayed in room 211 9/11 and 9/12 2012. The morning of 9/12 there was a one inch roach on the side of the mattress. We caught it and put it in a plastic bag to show to the manager, but decided to wait till we would check out the following morning as everything else seemed OK for the price. That morning my wife claimed she had not been able to sleep much because her body was itching. She claimed she saw some bugs on the wall and after a while I recognized several bedbugs behind a picture and sh
e caught one on the bed sheet! We gave the bag to the manager with a note of our complaints and checked out. We had booked through AARP/Expedia so our room was prepaid and they did not give us any refund.
Checked in on 7-20-12. As per last report and numerous previous reports, this hotel knows full well of their infestations and yet when we found the bugs upon our second night and brought it to the manager's attention, he claimed that they had NO IDEA they had bed bugs. I also found white powder on the outlets behind the beds and the mattresses were encased in a zipped cover. Little good that does. As were were leaving I saw house keeping tearing the bedding off and dragging it across the propert
y. If you read about containing the infestation, this is one of the worst things you could do in terms of spreading them! YUCK!!! We were in room 116. Manager refused to compensate us more than 50% of our room price after we demanded a full refund and showed them pics we had taken of bugs on the bed, and corporate just refuses to speak with us in regards to the matter. What a nightmare to ensure we properly rid our belongings of their bugs before we brought it into our home!
Checked in and found several bed bugs on box spring mattress. Brought bed bug into office and asked for refund. They gave us a refund. I watched them start cleaning room. They did not tell guest next store to room. Yuck!
Anonymous on 11/13/2011
November 11-12, 2011 Found one bug in daughter's bed in morning... Upon searching found two more + shells + feces on boxspring cover... Checked joining room and also found bugs there. Powder on wall behind bed and under bed evidence of prior treatment for bedbugs so hotel is aware but not upfront or very accommodating about problem.
Anonymous on 04/22/2011
April 17-20th 2011. Stayed there this past week, 3 nights, and 4 of the 5 of us have bed bug bites by the 2nd and 3rd day. We had two rooms and both room had bed bugs. Itchy!!! Bumpy!!! Gross!!!