Matt Robitaille on 12/18/2014
I checked in Saturday December the 14th around 4 pm. At about 11:30 while laying in bed I noticed I had bed bugs crawling on me. I immediately gathered my belongings and went to the front desk to check out with one of the bed bugs I killed in a piece of tissue to show the front desk attendant. He offered to switch my room for me but knowing from 7 years of being on the road how much of a pain these things can be I knew I needed to get out of this hotel. I went and checked into the courtyard
across the water. In the morning I called back to speak to the manager and explain what had happened to try and get a refund. He told me they could not offer a refund because they needed to perform their own internal investigation with the housekeeping department. I was totally taken back. I feel confident that they immediately rented this room again. I explained to him that I had brought a bed bug to the counter as proof and he dismissed this. Anyone who knows anything about bed bugs knows these things are extremely difficult to kill and the proper way for them to deal with this problem is to close not only that room but the adjacent rooms for treatment. My room number was A021. The worst part of my experience was the way the management handled it. They know they have a bed bug problem and to hackle with the guests was totally inappropriate. I have been a guest here in the past and had a great experience but after this one I will never return.
Anonymous on 10/24/2014
Stayed on the Queen Mary recently on a weekend and sure enough my boyfriend was completely bit up by bed bugs. He had rested his head between the pillow and his arm all night, the next morning a series of bites, and later all over his body. All the symptoms as well as the rashes were that of bed bugs.
Anonymous on 07/08/2014
Stayed on Father's Day, I was bitten at least 30 times in my back, elbow, chest and legs. Could not sleep. When to complain in the middle of the night and they offered to move us and they refunded the room fees ; they gave us free breakfast vouchers at the cafe. I had an allergic reaction to the bites and I had to be on steroids for 5 days.
SAM on 07/06/2014
My kids woke up with bites all over them im looking into it
Anonymous on 05/28/2014
Two mornings into my stay in April 2014, bites appeared on my back, elbows, and face. The bites matched images of bed bug bites I found online, and, when I checked the sheets, I found tiny, recent bloodstains, typically evidence of bed bugs.
The hotel staff immediately moved me to a new room, where I did not have further issues, but I did not hear from management then or after I submitted an email complaint.
Mrswright on 08/06/2013
We have been attending the annual Scottish festival at the queen mary in February for many years and this year we came home with bed bugs in our luggage. By the time we realized it we had a serious problem on our hands that we're still dealing with! Needless to say we will not be staying there any more.
Hannah on 09/04/2012
I checked into the hotel on Friday, August 31. When I packed the next morning there was an adult-sized bed bug on a garment of mine that had been on the bed for a while. I looked at it closely to make sure it was in fact a bed bug. It was. It had the small head, flat reddish-brown body and darker stripes/folds.
I quickly killed it and have since thrown what I could in the dryer and dry cleaned everything else before bringing it into my home.
When I talked to other people about it, they had
also heard there were previous problems on another deck, but that it had supposedly been taken care of. The problem appears to still be there.