Hyatt Regency Long Beach
200 S Pine Ave
Long Beach, CA 90802

Found 11 reports:

Dear Tony,

On behalf of Hyatt Regency Long Beach, please allow me to reach out to you regarding your stay at our property. We take every report of bed bugs very seriously. Once we learned of your concerns, we immediately removed the room from service and contacted a nationally recognized pest control expert to conduct a thorough examination of your guestroom. That examination failed to find any trace of bed bugs.
The safety of our guests and the cleanliness of our facilities are top prioriti

es. The trained and knowledgeable housekeeping staff at Hyatt Regency Long Beach is one of the best lines of defense along with our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and procedures to endeavor to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.
If you would like to discuss this matter with me further, please contact me directly at your convenience.
Stephen D'Agostino
General Manager
562.624.6060
stephen.dagostino@hyatt.com

see full report...

I recently stayed at the hotel and had a nice stay but came back home with what looked like bed bugs all over my arms and back. I stayed in room 1505...

They denied it but My doctor said that was what it was... Really unfortunate!!

I won't be back


Dear Anonymous 05/07/2011,

On behalf of Hyatt Regency Long Beach, please allow me to reach out to you regarding your stay
at our property.
We take every report of bed bugs very seriously. If a guest reports that he or she may have found bed bugs, we take swift action. We immediately remove the room from service and call in a nationally recognized pest control expert to investigate the room and take all steps necessary to address the situation.
The safety of our guests and the cleanlines

s of our facilities are top priorities. The trained and knowledgeable housekeeping staff at Hyatt Regency Long Beach are one of the best lines of defense along with
our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and
procedures to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.
I invite you to contact me at the hotel if you can provide us with more information about your stay and these
alleged incidents, such as the dates of your stay and room number. We encourage all of our guests to report
any alleged incidents to us promptly so we can quickly address the situation.
Jeff Pace
General Manager
562-624-6060
Jeff.Pace@Hyatt.com

see full report...

I was at the Hyatt for a meeting, I woke up covered in bites and found several bugs on the bed!


Dear Anonymous 3/30/2011

On behalf of Hyatt Regency Long Beach, please allow me to reach out to you regarding your stay
at our property.
We take every report of bed bugs very seriously. If a guest reports that he or she may have found bed bugs, we take swift action. We immediately remove the room from service and call in a nationally recognized pest control expert to investigate the room and take all steps necessary to address the situation.
The safety of our guests and the cleanliness

of our facilities are top priorities. The trained and knowledgeable housekeeping staff at Hyatt Regency Long Beach are one of the best lines of defense along with
our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and
procedures to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.
I invite you to contact me at the hotel if you can provide us with more information about your stay and these
alleged incidents, such as the dates of your stay and room number. We encourage all of our guests to report
any alleged incidents to us promptly so we can quickly address the situation.
Jeff Pace
General Manager
562-624-6060
Jeff.Pace@Hyatt.com


see full report...

I have to say management's response to the other postings I saw is BS. When my parents stayed at this hotel they had the same xperience, only 3 days into their trip they reported the issue to management. Not only did they not get offered another room, staff didn't believe them and refused to do anything about. While they were in the lobby there was another individual reporting the same and receiving the same reaction. Doesn't sound like they take these claims too seriously and I wouldn't stay at

this hotel for anything! Good luck if you choose to.

see full report...

I stayed at the Hyatt during a conference. I was there for 3 nights... I had bed bug bites all over me. I will never stay at this hotel again.


On behalf of Hyatt Regency Long Beach, please allow me to reach out to you regarding your stay
at our property. We take every report of bed bugs very seriously. Once we learned of your concerns, we
immediately removed the room from service and contacted a nationally recognized pest control expert to
conduct a thorough examination of your guestroom. That examination failed to find any trace of bed bugs.
The safety of our guests and the cleanliness of our facilities are top priorities. The tra

ined and knowledgeable
housekeeping staff at Hyatt Regency Long Beach is one of the best lines of defense along with our
regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools
needed to identify and address any issues, and we regularly review our housekeeping standards and procedures
to endeavor to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.
If you would like to discuss this matter with me further, please contact me directly at your convenience.
Jeff Pace
General Manager
562-624-6060
jeff.pace@hyatt.com

see full report...

I have returned from a week long business trip that started at your hotel. I was in room 917 January 19-22. On Friday 1/21 I woke itching but thought i may have had a reaction to something. I took benadryl as the itch was severe. Spots/bites appeared under by armpits to my elbow and then on my forearms. Since more bites have appeared mostly on my torso under my arms and forearms. I have MANY red bites and cannot stop scratching. I went to our company nurse today and she said it looked lik

e bed bug bites.

see full report...

On behalf of Hyatt Regency Long Beach, please allow me to reach out to you regarding your stay
at our property.
We take every report of bed bugs very seriously. If a guest reports that he or she may have found bed bugs, we
take swift action. We immediately remove the room from service and call in a nationally recognized pest
control expert to investigate the room and take all steps necessary to address the situation.
The safety of our guests and the cleanliness of our facilities are top pri

orities. The trained and knowledgeable
housekeeping staff at Hyatt Regency Long Beach are one of the best lines of defense along with
our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and
tools needed to identify and address any issues, and we regularly review our housekeeping standards and
procedures to ensure that each Hyatt guest enjoys a safe, clean and comfortable environment in our hotels.
I invite you to contact me at the hotel if you can provide us with more information about your stay and these
alleged incidents, such as the dates of your stay and room number. We encourage all of our guests to report
any alleged incidents to us promptly so we can quickly address the situation.
Jeff Pace
General Manager
562-624-6060
Jeff.Pace@Hyatt.com

see full report...

We stayed 2 days at the Hyatt. Came home and a week later I saw bug bites on my arm. The next day there were many more. I looked online and they were bed bug bites. I'm trying to get our bedroom managed now to get rid of them. The only new thing was we went to the Hyatt.









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