Julie on 04/23/2015
I was booked to stay at the La Mesa Travelodge two nights, March 16th and 17th, 2015. woke up on the morning of the 17th to find a bed bug on the sheets. put it in a cup and took it down to the front desk. the person working the desk didn't know what to do, but he said the manager would be in at 2pm. I left for a while, and came back at 2pm. the manager stated he needed me to get my things out of the room, because they needed to call an exterminator. they didn't even seem surprised, nor
did they treat me kindly. all they told me was that I couldn't stay there since they had no rooms available. I asked about a refund...they stated that since the rooms were booked through Hotwire we had to handle asking for one! At that time, I asked if I could be transferred to another hotel nearby, again, they said I had to handle it. when hotwire was contacted, they only refunded one night!!!! Very poor service with Travelodge AND Hotwire. Never again!!!!
Anonymous on 08/20/2012
I booked through Hotels.com. Our stay was from July 27 - 31 in room 105. Though nothing fancy, I had no problems with the hotel until approximately one week later and my arms and legs were covered with bites. All the sites I reviewed state that bites do not show up until 7 - 9 days after being bitten.
sherry on 08/12/2012
We boked through Hotwire.com. A party of three checked in on August 7 2012. The appearance was nic and clean. Our room was 109 I removed the sheets and matress protector no signs of blood or bed bugs. We went to bed about 1:00am my son was standing up by 6:00am sayimg it's hot something bit me. I saw a bed bug and smashed it, there was another one in the pillow case and one on our bed. I captured them in a cupand gave them to the Manager. The only thing that could be done was to credit our money
back to our account and Hotwire find us another Hotel.
Anonymous on 12/31/2011
Bed bug bites in neck, legs, hands in room 229