Elysia on 01/04/2012
I stayed at this hotel New Years eve through Jan 2nd. New Years day when I woke up, I had some bites on my arm but I didn't know what they were. I had a problem with the room so I was moved to another room and the next morning when I got up, I had more bites. They itched so badly that I had to put calamine lotion on them but it did not help much. I am now home and am covered with bug bites many of which are big welts. I would NEVER stay at this hotel again.
anonymous on 08/22/2011
i stayed at this hotel for a week at the beginning of august. on the last day of our stay i noticed bumps on my arm when boarding the plane. on the drive home my arm was so itchy, when i looked closer i had bites all over my arm and other areas. the next day i went too two doctors and got their opinion and both sayed it was bed bugs. i called the hotel and the manager got back to me and sayed they didnt find bed bugs just bugs all over the floor and rushed me of the phone as quick as possible.
Anonymous on 06/21/2011
I booked this hotel through hotels.com for the night of June 17th, 2011. The reviews on hotels.com were for the most part positive and it recieved 3.8 out of 5 stars, so I thought it would be a good place...or at least clean. We checked in about 11:00 PM on the 17th after a long day at Disneyland. The room was tiny, it looked as though it had not been vacuumed, the towels on the rack had stains and hair on them. We were pretty exhausted, and were only staying the one night because the next day w
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e were off to San Diego early, so I was willing to over look the lack of cleanliness...Until my husband and I laid down on the bed and I noticed the sheets looked a little dirty also, so I lifted u the mattress and saw what looked like crumbs. Well, they weren't crumbs, it was bedbug skin that had been sloughed off. I kept looking closer and found bedbug droppings. The bed didn't even have a fitted sheet on it, it was a top sheet that had been tucked into the sides of the mattress. We also looke at the sheets on the pull out sofa bed and they were even more dirty than the other bed. We had seen enough, so I went to the office and asked the manager for a refund and he very rudely told me that I would have to call hotels.com to get it. So I called them and they refunded my money right away. The manager wasn't interested in coming to check the room out or anything, he didnt even apologise for the bedbugs or dirty room. We packed up all our stuff and went to find a new hotel. We ended up at the Hilton and it was awesome...only 15 more dollars than the Quality Inn and totally worth it!