Anonymous on 09/20/2015
My family and I have been staying here for as long as I can remember. We last visited in April of 2015 for three nights. I kept waking up each morning with more and more bites on my neck, hands, face, and arms. I had no idea what they were as bed bugs were unfamiliar territory to myself and my family. It wasn't until my very long car ride back home that I started researching what my bites could have been which is when I realized they were bed bugs. The symptoms I were having were a identical mat
ch. Total, I ended up having just shy of 50 bug bites on myself. I immediately called the hotel and spoke with the front desk manager who informed me that they would inspect the room and that the manager would contact me when he was in a few days later. I never heard anything, called again, finally got ahold of manager who said that the desk manager said he "covered it". I emailed pictures and they did not believe me, just swept my case away and immediately filled the room right after we left. This hotel did not care about me or my family and I guarantee I will never be going back. After 20 years of attending this hotel to be disrespected in such a harsh way we will never give them a single penny worth of our money every again.
Anonymous on 06/30/2014
Stayed here March 2014 and the place was a little on the dirtier side. I used their pack and play for my son and there were crushed doritos in there. Anyway, the worst part about my stay there is that I got home and brought home some bed bugs ... I'm beyond livid about my experience at this hotel! It's close to the park but not worth the nightmare I have experienced afterwards.
Anonymous on 08/13/2012
Love this hotel. Woke up with a big welt on my neck and another bite on the arm. Very itchy, red and hot. Checked the bed and found a questionable remnant of a dark colored bug in the sheets. I am taking precautions with my luggage, clothes, etc. and hope this is not bed bugs that bit me.
Anonymous on 09/19/2011
We stayed here for one night on September 17, 2011. I am bugphobic so I did am immediate inspection of the room when we checked in at 12am ( after Disney ). I found 1 VERY dead and VERY crunchy bed bug in the seam of one of the beds. My daughter immediately crushed it into a thousand pieces so we did not report it and slept in the other bed (very scared and not really sleeping). We got up early and checked out ASAP..mentioned it to the guy at the desk quietly, as there were alot of other people
in the lobby but he acted like he did not hear me soooo...we will not stay here again.