Best Western Pavilions
1176 W Katella Ave
Anaheim, CA

Found 4 reports:

For many years, and again in 2011, we stayed at the Pavilions. I received bed bug bites during our last stay. The housekeeper did NOT clean the room, and the sheets and towels were stained and dirty when we checked in. When we requested the beds be made up fresh, the housekeeper simply spread the bed back up with the dirty linens. When we notified management of these incidents, they were rude, combative, and argumentative. Tracy has been rude EVERY time I've ever dealt with her. They are c

old, unfriendly, curt people in charge of management at this property. We found a nice, clean property with friendly, courteous management where we now stay instead, and we no longer stay at the Dumpvilions. Management at the Pavilions is unreceptive to ANY criticism or guest complaint. From requesting the pool be warmed up enough to actually use, or the toilet be fixed to actually flush, the guest is always treated like a liar and an annoyance.

And just because a second registered adult's name isn't in your system, or because she most likely mistyped a room number, that does NOT mean that the other previous guest who listed a complaint here, is not telling the truth.

Tracy's rude response is a perfect example of her perpetual combativeness. A good manager, or ANY well-trained Best Western employee, would simply apologize for the incident, and request that the guest give the property another opportunity to prove itself a decent property.


Do yourself a favor and do NOT stay at this over-priced property that does NOT respect their guests.

see full report...

We disagree with the report of bed bugs at our location as written by Kim Duchene (stay dates June 2011 room 332.) Kim Duchene was never a guest at the Best Western Plus Pavilions hotel,and we do not have a room number 332. It is possible that she stayed at another Best Western located on Katella Ave, but not at this property. Therefore we ask that you please remove this fraudulent complaint regarding our property. If you need additional information you may contact us at 714-776-0140.


Room 332 woke up with bites all over - tell tale bed-bug bite pattern :( myself and my 3 kids - my husband never gets bit by anything we think cause he chews and smokes. We let them know and promptly asked if we wanted our room comped (sp?) which we declined but the way they acted we think they know. I can provide pictures - it's definitely bed bugs.


Room 332 woke up with bites all over - tell tale bed-bug bite pattern :( myself and my 3 kids - my husband never gets bit by anything we think cause he chews and smokes. We let them know and promptly asked if we wanted our room comped (sp?) which we declined but the way they acted we think they know. I can provide pictures - it's definitely bed bugs.









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